Beijing Continental Grand Hotel

Very friendly staff, good location, excellent breakfast buffet.

I stayed in this hotel for a conference, and remembered when I got there that I had stayed there about 15 years earlier. It was convenient to the convention area, but not to anything else one might choose to see such as shopping or the sights one would want to visit. The hotel had been updated, and was generally clean. Wifi was iffy, but for a charge, one could use the broadband in the room. Food was disappointing, although the breakfast buffet was very acceptable. english was spoken, but not well, so being understood was a problem at times.

This is a nice hotel if you are fluent in Chinese. If however you have questions regarding ANY issue from reservations to tours to changing currency they will remain unanswered because none of the staff are able to even understand basic English. We had to go to another hotel to get our answers answered. The only problem with this is that this hotel is billed as an international hotel and is connected to an international conference center. Many clients are from English speaking countries. Hence, despite the fact that the staff could not be more friendly in their efforts, they could not succeed in addressing your questions and answered in non-sequeters that often were based on hand signals. However, the hotel service is excellent unless you cannot account for a towel in which case, they ask us to account for the missing towel. The ethic is not one of pleasing the customer. But even this arises in large part from language barriers. But this hotel remains a Chinese hotel and the burden is on the customer to learn the language or else find a source external to the hotel to answer questions.

Very good service, personnel courtesy, clean and comfortable room, nice restaurants and perfect location both for business and tourism purposes.