Azur Lodge

The views were absolutely breathtaking. Staff very friendly. Room completely comfy and the tub with the best lake views. Absolutely amazing!

Nil

The views and the staff were amazing.

A bit out of the way - which was totally fine - the staff are willing to drive you into town which is only a few minutes away - but why would you want to leave!

Lovely private villas in a beautiful secluded part of Queenstown.

The process for ordering dinner wasn’t very clear - we couldn’t tell if we were supposed to order UberEats directly from the iPad or if we were supposed to call reception. In the end we decided to head out for dinner each night so it wasn’t a big deal but it should be made a bit clearer.

The room itself was nice - essentially reflected the photos. The property as a whole has a nice location. The arrival experience was excellent, which I'd say was down to one particular member of staff being well trained.

Had been looking forward to this stay. Given the high rating, expectations were high. On arrival, the experience was excellent. After that, it slipped - perhaps because we never saw that person again. The view from the room was nice but could have been better if we'd had a better positioned room, so that was disappointing. Service at breakfast was very slow. For the number of staff standing around, it seems only one or two were able to prepare the food. Given that it is a small hotel, and given the cost, would expect a higher standard. In terms of the food, the cooked options were good, but the buffet was average. Would be better to not provide a buffet, rather than an average selection. Also, the communications re the "additional extras" was not particularly well executed. After being told that evening drinks were included, when we attended, we were provided with menus with prices - with no explanation as to what was included or not - which was confusing and uncomfortable. Overall it felt like the staff were very green and not particularly experienced. If you are charging five star prices, and aiming to be a five star experience, that really needs to be addressed. You cannot rely on the view alone - especially in Queenstown - to prop up your rating.

Food delicious

Truly amazing

Unser Aufenthalt in der Azur Lodge war einfach spektakulär! Schon die Anfahrt war atemberaubend, und beim Empfang mit Tee und Sekt in der Bibliothek, mit Blick auf den See, fühlten wir uns sofort willkommen. Die Lodge selbst war bis ins kleinste Detail durchdacht: flauschige Bademäntel, Yogamatte, Taschenlampe, Wasser aus Glasflaschen (selbst in Neuseeland keine Selbstverständlichkeit) und sogar eine Waage – sehr angenehm, um mal wieder ein Gefühl zu bekommen, wo man steht. Dazu kam eine fantastische Ausstattung mit Soundbar von Bose und ein atemberaubender Ausblick, der uns jedes Mal aufs Neue fasziniert hat. Besonders liebevoll fanden wir auch die kleinen Aufmerksamkeiten: Am Abend wurden die Vorhänge zugezogen und kleine Süßigkeiten ans Bett gelegt – einfach wunderbar. Der Service war von Anfang bis Ende auf höchstem Niveau und hat den Aufenthalt perfekt gemacht. Fazit: Ein traumhafter Ort, an dem wirklich an alles gedacht ist. Absolute Empfehlung! 🌟🌟

24/7 service with smile, picturesque views from the cottage, well designed, luxurious bathroom and morning buffet served in room made it a complete luxury.

This is without a doubt the best accommodation I've ever stayed in (in any country)