Trumbull and Porter Hotel

Be prepared for concrete exposed floors in the rooms. Queen beds fit more like full size beds. Small rooms. But it was clean and the parking is fenced in.

Good hotel with a nice courtyard. Clean rooms and secured gated parking.

Nice clean everything you want in this level of hotel

Everything was great

Staff was super friendly. Loved the artwork and the room.

After I checked in, the front desk rented out my room again and gave another guest a key to my room. I was napping when the other guest opened the hotel door with the key they were provided. As a female traveling alone, this was a very scary situation. The front desk called to tell me of their mistake. They also didn't tell me I have to go back to the desk to get another key, so when I went out, I could not get back into my room. Also, not a great area of the city for walking around.

I stayed at the Trumbull and Porter Hotel for three nights and not once was my room serviced—despite asking the front desk every single morning for housekeeping. No fresh towels, no trash removal, nothing. Just empty promises from a staff that was visibly overwhelmed and untrained. When I checked in, the employee helping me was nearly in tears from stress. That should have been the first red flag. To make matters worse, room rates were jacked up to over $600 a night due to a conference in town—completely unjustifiable given the absolute lack of service or basic amenities. The air conditioning unit in my room sounded like it was on the verge of combustion—loud, rattling, and impossible to sleep through. I wrote to the manager about these issues after my stay and received no reply. Not even the courtesy of an acknowledgment. Clearly, management is just as indifferent as the staff on the ground. This place is a disaster—overpriced, neglected, and utterly mismanaged. Save yourself the headache and stay literally anywhere else. I will never be back.

Booked 2 nights and only stayed 1. We would have checked out without even staying the first night but it was late when we arrived and my child fell asleep so moving hotels wasn't an option. The room was dirty, the amenities were janky, and the air conditioning was wholly insufficient. There's a heat wave happening right now and even after the AC ran in our room for several hours, the room temperature was still 77F, which is too hot to comfortably sleep. The hotel service person came over to inspect the AC system and said that there was nothing to be done, it's just the way it is. With no fan and a hot room, I was so uncomfortable and got little sleep. I don't know how this hotel gets so many positive reviews. Even if the AC was working, the room is lackluster at best. It's not clean and it's not comfortable. The bathroom floor was dirty. No one wants to see the grime and dirt that was on the floor. It's just gross and shows both a lack of detail and a lack of standards. I'm all for not having carpet in a hotel room, but the upside of having flooring that isn't carpet is the ease of cleaning it. So clean the floors, people! The blackout shade barely covered the window so it was barely functional with tons of light leakage, in addition to looking cheap. The room design and vibe is giving "college dorm with zero budget." I would not recommend this hotel to anyone and we left in the morning as soon as we could. I spoke to the front desk attendant about our issues and why we were leaving early. Hopefully I will get a refund for both nights because it was just awful.

Great hotel with lovely outdoor area

The hotel was different. It had a nice industrial look. We liked the on-site parking. The floor was cement/pavement and had area rugs in spots. The rugs had furniture on top, but the ends of the rugs were prone to sliding and could be a trip hazard. The tub was slippery and needs treads on the surface. Other than the safety concerns it was a good value.