Castellaro Golf Resort

L'hotel nous a laissé profiter de la piscine le temps d'attendre que le check in ouvre. 16h c'est d'ailleurs un peu tard mais admettons. L'enregistrement qui a duré littéralement 1h et qui a été réalisé par une hotesse très désagréable qui nous a donné un appartement à l'autre bout du complexe alors qu'il y en avait des libres plus près. Lorsque nous avons enfin pu nous installer, affaires débarrés, nous avons voulu mettre la clim. Or, la clim ne fonctionnait pas. Un agent de maintenance a été envoyé 30 min plus tard. Ce dernier n'a rien pu faire et nous a laissé planté la. Après plusieurs appels, la réception nous a dit de revenir pour récupérer les clefs d'une autre chambre. Encore de l'attente. Pas d'excuse pas de geste commercial alors que nous avions un bébé qui ne pouvait pas dormir puisque nous devions déménager de chambre. Aucune explication sur la localisation de la 2eme chambre. Finalement une fois de nouveau installé, là nous avons pu profiter pleinement de cet hotel. Situé à 10min en voiture de villages avec des commerces et des restaurants. Heureusement car sur place pas de restauration le soir possible.. Des serveurs au club house très désagréables. En bref, heureusement que l'hotel a une piscine et que les appartements sont grands car sans ça je vous déconseille vivement cet endroit.

Très beau hôtel personnel très accueillant bon petit déjeuner mais dommage qu’il ne font pas de dîner

Purtroppo, forse anche a causa di una serie di coincidenze sfortunate, non posso dire di essermi trovato bene. Ho soggiornato in concomitanza di un ricevimento e ho quindi avuto difficoltà a trovare parcheggio al rientro la sera e non ho potuto utilizzare la piscina più vicina alle stanze. Quella degli impianti sportivi è piccola, lontana dall'albergo e rumorosa a causa della vicinanza dell'autostrada. Inoltre ospita anche i cani: voglio bene agli animali ma trovo poco igienico che soggiornino in un luogo così delicato per la salute. Le camere sono grandi e pulite, ma la televisione è minuscola e la finestra della nostra stanza si affacciava su un parcheggio (fuori dall'albergo) con un furgone pieno di sacchi di spazzatura. Suggerisco di mettere una siepe (finta o vera) per evitare quell'orribile spettacolo. La colazione è ricca ma il personale in sala è poco cordiale e poco attento alle richieste dei clienti. Buona e professionale l'accoglienza alla reception

Little to enjoy within walking distance but two good restaurants on site and a large pool. Setting with the mountains was beautiful. Internet was unavailable in the rooms and so annoying to need to be near the lobby to use. Lyle from Canada

Room 310 was absolutely disgusting. The bathroom smelled so bad of sewer you couldn’t hardly enter to shower. The curtains on the terrace door were shredded and hanging off on both ends. We tried to fix it but the actual plastic piece that holds the curtain onto to curtain rod was broken. We booked a suite with two beds but when we checked in the room had two beds pushed together to make a double. When we told them at the counter that we needed two beds and that we would be willing to just move the beds apart if they would give us additional sheets they said housekeeping had already gone home and they had no access to linens (it was not even 8pm). There was no spa or jacuzzi only a swimming pool so I’m not sure where the “resort” designation comes from. The food however was the best food I’ve had on my whole vacation throughout Europe. The staff at the front desk was also very pleasant. Also, the WiFi never worked once during our whole stay. I would not stay here again.

Très bel hôtel au calme route très étroite pour y arriver Chambre grande mais drap trop petit pour le lit et la chambre n’est pas à la hauteur d’un 4 étoiles pas de cafetière mini bar vide Alentours avec terrain de golf très beau

The staff had issues understanding English. The resort appears outdated and there was not much comfort. We got upgraded to a junior suite but the room was far from impressive. The air conditioning made both if us sick. It was not adjustable and was noisy. Please note that this is far away from everything and it’s expensive and difficult with taxi. The room had an amazing view. The clubhouse offers good food and service.

Très bien situé, bonne literie, suite spacieuse État de propreté de la piscine moyen

Soggiorno di due notti in camera molto spaziosa e vista mare. Il campo da golf e molto bello mentre invece l'area piscina e piuttosto trascurata. Consigliato soprattutto per golfisti

La chambre un peu petite, la route est très étroite pour y arriver. Mais en général c’est bien.