Clarion Pointe Charleston - West Ashley

Nothing

We were extremely unhappy with our stay with you! The room had dirty clothes under the bed, the TV only got maybe 10 channels and they weren't anything we would like. The breakfast was cold. The gravy felt like it had just come out the refrigerator. The toilet kept running all night. I complained to the front desk, but nothing was done. I will never stay again, or recommend you! Very disappointed!

The tv didn't work and all I needed was a good bed and shower at a reasonable price and this was perfect

Shower was messed up on the hot /cold but we figured it out and shower head was too low ..was perfect for a dwarf 😂

Location

The front desk clerk was nowhere to be found had to wait awhile for service

Location to my destination

Shower was very slippery and the bars weren't in convenient spots , and the shower door didn't stay closed

The safety

Pool wasn’t open

The most awful experience.i was given an attitude on the phone before arriving I could hear the person on the phone saying “ugh g*d” under their breath. Came inside waited 20 minutes to be helped after saying hello numerous times I wasn’t welcomed and I was given give a room with dirty walls and dirty sheets and what looked like someone shot a “snot rocket” and it smeared into the wall… I went down to get my room changed and It was changed to a room with the couch ripped out of the floor and taken out of the room. The bathroom had hair all over the floors. Considering having been given such an attitude like I’m such a burden for needing a place to stay for the night when it’s their job to help me… and then being given a disgusting unclean room I will never stay at this hotel again. I’m going home to take a shower and sanitize everything I own.

This place was TERRIBLE. We stayed there 3 nights. FIRST, we couldn't watch TV during the whole stay. The girl at check-in told us they were fixing the problem, like it was a matter of hours before we got it working. never got it fixed. Not sure, they were even fixing it...THEN, we had not enough towels. Had to ask for more at the front desk (which supplied with more)... NOT PLEASED either that the towels had stains on them. All but 1. Was it from the rust on the towel bars? not sure.LATER, in the morning, found out the hair dryer was missing (the kind that is attached to the wall). Had to ask for one at the front desk for a dryer (which supplied with one that had seen better days...) MORE SURPRISE!! with the daylight on, we found out the OUTSIDE window panels had so many streaks we could hardly see through the window. Seems like they've never been cleaned nor the hotel cares about cleanliness... IN THE LOBBY, we saw some smoke coming out of a ceiling vent (='When there's smoke, there's fire" ...so we worried) Told front desk. Clerk just said not to worry, it was OK.. NOT VERY REASSURING... WE COULDN'T WAIT TO LEAVE THIS PLACE...