Banyan Tree Lijiang

Good service

This hotel is the highlight of our short stay in Lijiang. The hotel itself is a form of art in landscaping and architecture. A quiet, exquisite, and relaxing oasis just five mins walk away from the Suhe Old Town. The whole staff team is so kind and helpful. Our family of four (incl. elderly parents) enjoyed the wonderful food options, spa, and various hotel activities here. If I ever come back to Lijiang, I will def still stay here.

Our trip to Yunnan wouldn‘t have been made pefect without the stay in Banyan Tree Lijiang. The credit must go to the staff, Elin. Elin is always courteous and responsive. She has been very helpful all the time. She is also very caring and always checks with us to see if we have any need. We stayed there for a couple of nights and then went to other places of Yunnan. On the very last day of our trip, we went back to stay there. Elin went out her way to prepare a better villa for us. Even though she wasn’t on roster on the day we were there, she made sure that other staff were aware of what to do. When compared to other 5 star hotels (including other countries), this is the best customer service we have ever come across. Elin‘s service has made Banjan Tree Lijang stand out.

Cleanliness, great view, comfortable rooms, jet pool in the villa

Breakfast area is too small, hard to find tables, breakfast taste, quality and variety can be improved

It was a wonderful stay at the Banyan Tree in Lijiang. The villa was spacious, beds comfortable (but pillows could have been firmer, was rather floppy and soft), and all the bathroom amenities were great. My kids loved the netted playground area and we hung out there 3 times during our stay, despite the cold temperatures. The view of Yulong snow mountain from the villa was amazing. We loved the biscuits and fruit that were given during the turn down service. We ate at the Chinese restaurant twice and the food was very good. We liked that the hotel is so closely located to Shuhe Guzhen where we could shop and have our meals. It's amazing that there are craft coffee joints in all the old towns we visited. Between the hotel and Shuhe Guzhen are also many mini markets and also a fruit shop where we stopped by to get fruit twice. There was a wide selection of fruit, some we had not tried before. What made the experience an even warmer one was William, who helped us with our airport transfers, picking us up from the airport and sending us off. We left very early the morning of our departure, and he made arrangements to have pastries, fruit and yoghurt packed for us on the ride to the airport. He also took us on 2 day trips, one to the Yu Long Snow mountains and one to the Tiger Leaping Gorge. He brought us around and even thought of things that my 2 kids would like to do on top of our planned excursion. He took us to one of the wetlands to feed seagulls and the kids absolutely loved it. On the day we watched the Lijiang Impressions show, it was snowing and hailing, and William made sure we were properly covered in the rain coats before he left us to watch the show. So thank you to the Banyan Tree Lijiang and William for making our stay such a memorable one.

Better pillows please.

I had a most restful time and was so pampered by the attentive and helpful staff. The house-keeping team ensured that I lacked nothing and anticipated my needs, the servers at breakfast, particularly Fancy Yuen, remembers how I liked my coffee and makes it each day for me.

the villa was nice and spacious compound greenery is excellent, good view of snowdragon mountain, excellent staff service

the food was very very average , not up to the star rating standard, also limited menu items and no western food in the evening, very disappointing

condition of the property is excellent with great views. It is a taxi ride to most places but I enjoyed it there.

The mountains

A bit run down. Needs to change curtains, carpets, sockets that did not work. The air conditioning systems which makes a lot of noise. Plus a neighbour quarrelling loudly into midnight for 2 consecutive nights.