Hilton Garden Inn Tampa Northwest/Oldsmar

Ubicación e instalaciones

Me hicieron aseo y mantenimiento del cuarto

Great

Terrible

I was disappointed with Hilton when they remodeled they should have replaced the HVAC units they put out a musky smell. Which someone decided to try and hide it with some super strong air freshener that just about makes your eyes water. That was my first visit to that property and it will be my last.

Room needs another mirror! Water should be free and continental breakfast would be great!!

Room had an funky odor upon check in. Staff corrected first night with spay, all good. Upon return next night the funk was back but much reduced. Management stated they would shampoo the carpet.

I wanted to provide a better review, but unfortunately, my stay was not very pleasant. The cleanliness of the first room I was given was unacceptable. While lying down, I felt something on the bed that I initially thought might be an insect. Upon checking, I realized the linens had likely not been changed, as there were crumbs and red stains on the sheets. This was very unsettling, knowing I had just laid in a bed that didn’t seem properly cleaned after the last guest. I requested that the room be thoroughly turned down with fresh linens, but I was told no housekeeping staff were available. Instead, I was moved to another room. Ironically, on my way there, I saw a housekeeper in the hallway with a garbage can—right after being told no one was available. The second room was only slightly better. It felt damp and musty, which may have been due to humidity or recently cleaned carpets. After a few hours with the air conditioner running, the room improved somewhat, but overall, the atmosphere was uncomfortable. The next morning at checkout, staff did not ask about my stay, offer an apology, or provide any form of compensation for the inconvenience. Since I was only staying one night, I decided not to escalate the situation, but it was disappointing customer service nonetheless. Additionally, the hotel does not provide complimentary breakfast. They do offer a breakfast buffet for around $15, though I did not try it. Fortunately, there are several restaurants nearby. Overall, 👎

Older building. Recently renovated. All that was fine. Clerk had a bit of an attitude because I booked through Hotels.com and got a king room. He was frustrated as to how that could have happened because those rooms weren’t ready supposedly. I didn’t care what bed I had as a solo on a business trip. Shower gel was empty which one does not find out until you’re in the shower…. Problematic. TV was the clunky old fashion cable tv where channels are all over the place. It setting on the low cabinet rather than hanging on the wall where you can see it lying in the bed.

The location.

There were bed bugs on the bed next to mine! The tub in one room was clogged and the toilet in the other flushed very slow. Elevator door on the right side sounded like it was about to fall off the track!