W Dallas

Location, The lobby was beautiful.

Room was dated, the bed was horrible I couldn’t sleep on it.

The location, the convenience of the property

The extra fees

Location. Wife lived the spa and the staff. Front desk staff was phenomenal.

Only one elevator working. Waited for almost two hours for room service so had to call. Then order was wrong

The room and location were fine, but the handling of a lost item overshadowed the entire stay. After checking out, I realized I had left a jacket hanging in the room closet and contacted the hotel immediately. I was told it would be sent to Lost and Found. I followed up multiple times over several days and received no callback or update. When I eventually spoke with a manager, I was told the jacket was not there and that I must not have left it in the room. During that same conversation, I was also told the room had not been occupied since my checkout, which makes the situation difficult to understand. I contacted the General Manager directly and also submitted detailed feedback through Marriott’s internal post-stay survey. Despite allowing several days, I did not receive a response. This is not about the value of the item. It is about accountability, communication, and how issues are handled when something goes wrong. For a hotel positioned as a premium property, this was a disappointing experience.

My family and I stayed at the W Dallas for the Lakers vs. Mavs game, and honestly, we had a really great experience. You can’t beat the location — it’s literally right across the street from the American Airlines Center, so walking to the game was super easy. The front desk agent was amazing and took the time to explain our parking options. He told us we could valet at the hotel for $60 a day with in-and-out privileges, or park across the street for about $30–$35 a day (no in-and-out). That saved us some money, and I really appreciated the honesty. Breakfast both mornings was great too. Shay, our server, along with the host and the rest of the team, were very kind and attentive. It was definitely busy and could’ve used a little more staffing, but it still worked out well for us — especially with the buffet option available along with ordering off the menu. The room was clean and comfortable, and even with the snow and bad road conditions while we were there, the front desk and valet staff went above and beyond to help us out. Their service really stood out. Great stay, great service, and a great experience overall. We’ll definitely be back the next time we’re in Dallas.

Walking distance to event Great restaurant nearby

Was given room with view to construction Bathroom fan not working and cramped space Shower and bathroom not appropriate for price

Dear Management, As a Marriott Bonvoy Titanium Elite member who spent over 100 nights in Marriott properties in 2025, I rarely post negative reviews. I always prefer to address concerns directly with management first. However, after not receiving a response from Mr. Omar (I believe that was the MOD), despite my attempts to contact him, I feel compelled to share my experience to help other guests make informed decisions. On November 20th, heavy rainstorms in Dallas led to my flight being canceled. Having stayed at every other Marriott property in downtown Dallas, I decided to try the W Hotel, despite its low reviews on TripAdvisor. Upon arrival in the pouring rain, the valet team did an excellent job keeping me dry. Check-in was straightforward, but the lobby and bar area had a dark and ominous vibe, which felt atypical for a W property. The room showed clear signs of age, with outdated furniture and bedding—it has been a long time since any renovations. My primary concerns are as follows: 1. Umbrella Charge: I borrowed an umbrella to grab dinner, and the front desk noted my room number. Upon returning it, I was still charged $35. When I called the following week to request removal from my folio, I was told it would be investigated, and I provided my contact information for the manager to follow up. I never heard back. 2. Destination Fee: I was charged a $41.05 destination fee, which was not explained at check-in. When I inquired later, I learned it could be used for food or drinks at the bar. In my experience at other full-service Marriott properties, these fees are always clearly outlined upon arrival. This feels like an unjustified charge, especially for such a dated hotel. 3. Parking Fee: The $75.78 parking fee seems excessive for a downtown location. For comparison, the JW Marriott in downtown Dallas charges only $65 and offers a far superior experience, making the cost more palatable. 4. Bar Closure: Upon returning from dinner, the bar was lively and filling up. However, it closed promptly at 10:00 PM despite being at full capacity with guests enjoying themselves. The bartender cited policy, but this demonstrates a lack of situational awareness from management, missing out on additional revenue and guest satisfaction. In summary, I do not recommend staying at this property. It falls short of the experience one expects from a W Hotel in downtown Dallas. And I'm still waiting for the umbrella charge to be taken off. Good times! Safe travels y'all!