Comfort Suites Airport

We stay here anytime we go to Newport News because we know we will be comfortable and near our family.

Not sure if this hotel has changed ownership since my last visit, but it definitely has gone down hill. The positives were the location and price point which was a good value. The hotel as a whole needs to be updated, with special emphasis on carpeting in the hallways and the roof. We did not experience a leak in our room, but we were not on the top floor. My wife tried to use the treadmill in the exercise room and it was out of order for three days during our visit. We also experienced a noisy HVAC unit close to our room. Our unit worked fine, but noisy unit belonged to another guest room. The breakfast bar was also a disappointment. Quality of items served was poor. We only ate breakfast one day and that was it. Overall this hotel does not come close to a 4.5 rating. Hopefully owner/management will take notice of the review and fix the issues I shared.

Clean, updated, price was right, staff was pleasant. No complaints. I have no more to say but this won't post unless one hundred words.

Best beds- so comfortable and roomy. Check in status always courteous and informative about historical area.

I was very disappointed in my stay at this Choice Hotel. I booked it online and arrived as planned and was given a King suite on the first floor. Upon pulling back the covers, I discovered the mattress sagged and had a huge dent on the right side of the bed. Good thing it was only me, as I could lay on the other side to be comfortable. The walls were very thin and I could hear the guests in the other rooms. The breakfast was mediocre, with staff who didn't look like they were very happy to be there. No potatoes or bacon, but there was three kinds of cereal, a waffle maker, toast, rolls, and eggs. I had hot water for my shower the first morning, but the second morning, when I got up at six, there wasn't a drop of hot water. I hate starting my day with a cold shower. I told the front desk when I checked out and she said there were only 35 other guests so it shouldn't have been a problem. To top it all off, I checked my Discover card charges today and they charged me five extra dollars! The confirmation already had applied taxes and other charges so I'm not sure why they charged me more. When I called the hotel, they told me my reservation had been canceled and was being charged a higher price? I never canceled my reservation so I didn't understand their reasoning at all. When I called corporate, they just gave me some extra points but would not reimburse me for the extra charge. I usually like Choice Hotels, but this one was horrible. I will stay somewhere else if I'm in the area again.

The property was very nice and staff was excellent, they were so helpful. I would give it a five start but there wasn’t enough parking space and in the middle of the mattress feel like we where in a hole so they need to change it. But otherwise everything was very good.

this hotel is not even close to comfort or clean

Greeting upon arrival was quick and kind. Hotel close to reason for travel. Breakfast was decent

Good value for the money.

Bed was very comfortable. Staff is always nice.