La Quinta by Wyndham Latham Albany Airport

they kept me safe from a severe abusive stalker and made me incredibly comfortable during the incident although i do feel absolutely horrible this took place at the premises and i am so very sorry for the inconvenience to the business and employees

nothing. its great

Convenience to airport decent for price point.

I know what the response will be to this but I'll voice it anyway. We had a very early flight and left the room at 3:00. Ish Our flight was delayed I called to see if there was anyway we could go back to our room. I know that room was not cleaned at that time of the morning. The request was refused and we spent many hours with a disabled child at the airport. I will never believe that this could not have been adjusted. we requested a wake up call and never received that either. I'm sure I'll hear the corporate response to this and do you understand I'm not a complainer. In fact the other places we stayed and the flight clerk got glowing kudos from me. I will not book at la Quinta again .. There are choices and I will utilize them. Other than that as I started decent accommodations for price point.

clean room and lobby, breakfast

Location and room itself.

Staff member at desk during stay had difficulty understanding English and could not help with complaints. Breakfast was again terrible (this was second visit there). Kitchen ran out of basic items, ie eggs and yogurt most of the time and blamed it on families that were also guests. Could not get a Boarding Pass printed as the "Business Center" computer was inoperative. Staff could not help and said the computer had not worked "in quite a while". Why advertise "Free Breakfast" and "Business Center" if those items were not not truly available as expected or a reasonably priced hotel. They are not worthy of being a Wyndham-associated hotel as compared with Radisson and others we have stayed at. This was my second visit to this hotel and I decided to give them another try after a similar disappointing stay last August. When checking out, I again voiced my disappointment and told them they should have offered me a discount at least because of the breakfast shortcomings, but dis not even respond to that suggestion. I am very unhappy with them and will not stay there ever again! There are plenty of other hotels in that area. Never again!

You can hear everything. It smelled in the hallways. The coffee maker had stuff growing inside. The breakfast was OK

Location

Staff not knowledgeable