Best Western Plus Fairfield Hotel

I recieved two charges on my credit card. Waited a full week to make sure they both made it past processing and were fully charged to my card. They were. I called the hotel directly to question the second charge (which was significantly higher than the actual hotel stay price from my booking app. After being transferred to three people. The final person came on the phone and said “you smoked in the room! We charged you a cleaning fee” (I am not a smoker) I asked to speak to a manager to dispute. Conveniently the manager was not there. I’m still waiting on a call back from them a month later.

It was close to the graduation venue

The show stopped midway, for several minutes. Overall water pressure was low. We let front desk know but nothing changed. It happened again. You’d figure for $400 a night you can expect the water pressure to be decent and the water to stay on consistently.

Fresh fruit was good

Weak coffee Too sweet yogurt from machine Only white breads- why no whole wheat? No hard boiled eggs available No choice of cereal other than Cheerios

The front desk staff were very helpful. One suggestion: a small brochure in-room that points out nearby food options (i.e. there is a Whole Foods and CVS just ten minute walk away, plus 5 Guys, Chipotle and a pizza joint) and closest public transit options would also eb helpful.

NA

The breakfast was delicious

The smell in one of the back hallway