Petit Palace Plaza España

Location

Homeless people around the hotel

Location was the best. Great to best places to visit and food. Breakfast buffett was perfect.

We were moved from Petit Palace Plaza to Petit Palace Plaza Mayor, supposedly due to renovations. However, we later passed by the original hotel and saw it was open and operating normally, which left us feeling misled. There were a few positives: the check-in was smooth, the location is great – close to many attractions – and we appreciated the welcome gesture with two bottles of water, a postcard of Madrid, and two chocolates in the room. Unfortunately, the rest of the stay didn’t meet expectations for a 4-star hotel. The lobby looked outdated and in need of renovation. Our room faced an internal corridor and had a gap under the door that let in light all night. We could hear everything from nearby rooms. The minibar didn’t cool properly. Wallpaper was dirty and wrinkled, and under the bed was clearly not clean. The bathroom design was also poor – the shower flooded the entire floor. The bathroom door was only partially frosted, with just a strip of film to block the view, which was uncomfortable. One elevator was broken, and the other was extremely slow to close its doors. Overall, this felt like a downgrade rather than an upgrade. The hotel does not match the comfort and quality expected of a 4-star property.

We have booked this hotel and paid more than one month in advance. But just few days before our arrival, we received e-mail from the hotel that they transferred us to another facility (Petit Palace Postada del Pleine) hotel which belong to the same company. They said that the original hotel would be closed temporarily 1st of April for complete renovation. Of course no body can believe that. Renovation of a hotel cannot be planed in just a few days! So, we haven’t stay in Petit Palace Plaza España. The hotel that we stayed in is very old without isolation, and therefore was a lot of noise coming from outside. The only thing which was positive was its location in the heart of Madrid.

Very good hotel in the city center within walking distance of all the sites, very good service, excellent breakfast, good quality rooms, I recommend the hotel!!! You get very good value for the amount you pay, the service at the front desk and at breakfast is excellent!

Nice hotel in the heart of Madrid. I was travelling with my Family, four adults and and two children, for all of us was a fantastic experience. Rooms are clean and we didn't experience any problem The hotel is very close to most of the Madrid important places to visit Easy to reach from the airport via train, metro, taxi or bus