Sunset Mountain Inn and Spa

Not worth the cost, very plain and basic. Lots of walking to get to room, pool. To go outside.

The guests stayed above us made too much noise until midnight. They were moving furniture and stumping. This happened both nights.

Convenient to everything.

Staff were very friendly and eager to help make our stay exactly what we wanted

Really liked the number of towels provided and the cleanliness of the property. Also liked the peace and quite of the locality.

Finding the parking on day 1 and the reception on day 1 was a little tricky . Especially at night time. Signage can be better.

Staff went above and beyond to make your stay enjoyable,

Room was nice, but you need about 5 different codes to get in, bit of a faff.

As the title says, it's just barely above hostel quality but is demanding 5 star payment for what is barely a 3 star property. The decor is old, the cleanliness is average at best, parking is pot luck. Beds are very cheap and uncomfortable and when asked upon check in if they had any rooms with orthopedic beds, the answer was no, but we'll have a topper put on the bed for you. When we returned to the room, the topper was a large piece of sponge/foam and it had been put on the pull down sofa bed, also very uncomfortable. $800 for two nights. Absolutely rubbish. Do not let that lovely profile pic of the property with the Three Sisters fool you, our room didn't even have a balcony and if you cared to look out of the window, you see the carpark. This ridiculousness has to stop. Properties that people wouldn't have considered a few years ago, unless they were on a very tight budget and these were cheap - which they were, wouldn't have considered this. Now it's just baseline average at $400 a night, but the only thing upgraded is the price, the property is still a 2 star struggling to be a 3. Awful, if you have options, use them. On the bright side, great central location.

Not applicable

Everything was good, I might have had a little miss hearing of our last day of stay at the resort for the penthouse. As we were large family, we needed one more room but even through short notice, the staff there were excellent in trying to go up and beyond to help us accommodate and make us feel comfortable. Thank you so much to Joy and Ruth especially. Thank you for communicating before we arrived and throughout our stay.