Barefoot Resort & Yacht Club

When we arrived our unit did not have a pool key. We contacted the number and was told to call back on Monday to speak to management. There wasn’t anything that could be done and my kids couldn’t go swimming. This was a huge problem especially with 3 kids who all love swimming in a pool and not the ocean. We never got a key card and was offered to go swimming in another area.

This property was a dump. Lumpy mattress on both beds,stained carpet and outdated. Debbie (a supervisor with customer service) was very helpful though, she made things right by moving us to another property (upgrade). othe than the small bed, everything else was great. Thanks Debbie.

The young lady at the front desk was very friendly during check-in. The villas were very peaceful and we also liked the location... However, we were not happy with the cleanliness of the linens and the lack of towels. We called to request more towels, but we were told that there were enough and that we would have to drive 20 minutes to pick them up if we needed them... We ended up going to Walmart to buy towels for our guests. Because two would not be enough for five guests... The furniture could also be updated, and the microwave handle was broken.

We didn’t stay at the Barefoot Resort and Yacht Club, we were sent too The Fairways which was a nice property.

The stay started off a little bumpy. When we arrived to Myrtle Beach, I realized that they never sent me the welcome email providing me with the information needed to get inside the Villa such as the access codes to get inside the villa. I finally received it only to walk into a occupied room. They gave me access to someone else's room luckily they wasn't there. The long story short I had to wait an additional 45 mins ticket a room. After this mishap everything was gravy. The room was very spacious clean and the view was amazing! I would definitely come back and stay at this location.

I am writing to express my dissatisfaction with the management at Beach Vacations. Their unprofessionalism and lack of accountability have severely impacted my recent stay. Upon arrival, I was placed in the wrong room type. On the first day, the master bathroom lights were not functioning, and we were not provided with pool keys, rendering the pool unusable. When I requested a temporary key, my request was refused, with the excuse that the HOA was responsible for the key issue. Eventually, I had to rely on a neighbor to access the pool, only to be informed that it closed at 8:30 PM, despite our paperwork stating it was open until 10 PM. Additionally, I was told to drive 20 minutes to use another facility’s pool, which was highly inconvenient. The property is also undergoing extensive construction, making the trash chutes unusable. When I complained about these issues, Matthew assured me that a refund and a complimentary stay would be provided. However, a week has passed, and no refund has been issued. I contacted Debbie, who falsely claimed the refund was processed and promised to send confirmation via email. I have yet to receive either the refund or the confirmation email. Owners, please ensure you monitor the companies managing your villas. I have always enjoyed my stays at Yacht Club Villas in the past, but the recent years have been dreadful due to poor management and customer service. It

Felt safe with security codes. Become master was the worse bed I have ever slept in ‼️

We arrived at the location where we’re very excited to stay. Walked into the unit to find the smoke detector beeping, back door broken and stuck open, (we have 6 in our family) and needed the promised pullout couch and the bed was broken. This was just the start….we called maintenance and a guy came 39 minutes later and was very nice. He tried to fix the back door and said he can’t. He tried to fix the smoke detector and couldn’t. He called his supervisor Matt and nothing came about it. My wife called and spoke to Matt on the phone and he was trying hard to get off the phone. My wife was upset because we really wanted to use the back porch to sit and enjoy the quiet but couldn’t. They NEVER came and made it right. We asked for a partial refund because it was super disappointing that the customer services ce was less than par. Arbor Trace was the worst experience ever. Do not do Barefoot Resorts. Terrible experience! We definitely should’ve received something back. Also they didn’t have anything in the kitchen for guests. We had to buy our own stuff so we could eat there. We also tried to use the vacuum and it was broken. Do yourself a favor and stay away from this resort!

Failed to provide pool key despite daily phone call reminder Failed to address accommodation to physical limitation of a guest for stairs despite daily phone call reminder Failed to address dryer not functioning correctly despite daily reminder Failed to address severely warped mattress despite daily reminder and verbally stating a work order was submitted

Enjoy the rest and the place was very beautiful and clean 😎