Red Roof Inn Marion, IN

My wife and I travel quite a bit for business and pleasure. We have booked rooms with various chains at various price levels. When traveling with our dogs I usually look to Red Roof Inns because they have been accommodating. As long as the room is clean and the bed comfortable, we are good to go. For a family reunion in Indiana, I booked two rooms at this location (one deluxe king and one superior). Upon arrival, we took both dogs into the lobby to declare their presence. The male at the front desk was less than professional. I provided my name and he looked up the reservation. He immediately snapped the reservation did not include the dogs. My wife tried to explain that she believed the dogs were included on the reservation. The attendant responded in a combative attitude that they were not on the reservation. I tried to explain the German Shepherd was trained, certified and registered. I attempted to show the documentation, but he was not interested. He stated one dog stayed free and charged me extra for the other. When I got to the room, I discovered we were given the wrong room. I went to the front desk. Again, the attendant was less than professional and an unpleasant conversation ensued. I expressed my frustration by informing the attendant that I had provided the other family member with the confirmation number for the deluxe room and had he looked at the number the proper room would have issued. Once back in the room, I noticed we had not been provided the password for the "free wifi". I did not wish to have another confrontation with the attendant and did not use the wifi. The bed was comfortable. However, the floor was not clean as displayed on the bottom of my socks. There was a damaged ceiling tile. mildew/mold on the bottom of the shower curtain and an electrical outlet had the wrong style covering. As I told the attendant, there are other hotels in the area that accepts pets and in the future I will pay more for staff with professional attitudes.

There is a gentleman who is trying very hard at the gront desk but is very difficult to understand. I can apptecatewho is very

The location

People smoking right outside my door

The property and the room was very clean.

Stains on bed spread dirt on floor slippery bathtubs but ok other than that.. staff could be better more friendly like didn't wanna do the job ..

Requested 1st floor 2 days prior to checking in. I am partially disabled and was given a 2nd floor room. Hotel was not that booked that a room on 1st floor was not available

The owner knocked once in the door and opened the door while i was standing there naked right out of the shower and said it was because my dog was barking when it was the dog in the room next to mine then told me he didn't like me and i shouldn't come back

There was a gallon of old milk and opened Coke and the fridge was full of water. There was a cigarette hole burn in my blanket. The blankets were made of plastic.