Hampton Inn Geneva

Our renovated room was beautiful. Bathroom new and spotless. Shower had great water pressure. Breakfast buffet was excellent. The young lady at the front desk was very helpful!

Lobby ladies room needs updating, but I believe they're working on it (first floor u nder renovation)

I thought the location was very convenient. It was very close to downtown Geneva and other places I wanted to visit on the lake. The hotel room itself was very clean and well kept.

The specifically only booked this hotel for the hot tub and of course it was not available the weekend I came to visit. The remote was missing from the room so I couldn’t watch tv. Unhappy staff member were outside my window complaining about work very loudly at 5am which woke me up repeatedly. I went to the front desk multiple times and couldn’t throughout my stay and couldn’t find help, including when I was going to check out, so I just left the keys on the desk.

The breakfast was fine. The location was excellent. Easy walking distance to downtown Geneva, while having a perfect location next to the lake. Rooms were very nice. I saw the location is under renovation but that did not affect our stay at all. Will likely be back the next time I'm in the area.

My friend as a Hilton Honors Member booked a hotel for a long weekend in the Finger Lakes. Days prior to departing, we received notification that the pool and hot tub were inoperable due to maintenance. I called to see what compensation we could receive since these amenities are included in the cost of the room. The manager was not available but was to return my call. He never called. I called again on Friday as I navigated to the Finger Lakes region (4 hours away). He was still unavailable. I requested a return call. No call. We arrived at the hotel late in the evening. Maybe 7:00 pm. Again we presented our concern. The woman at the desk went in the back office and returned saying the manager said it’s not his fault the Dept of Health closed the pool and spa but we can cancel free of charge. We went outside and attempted to locate other lodging without success and our fatigue depleting our motivation to search. We stayed. Saturday afternoon came with construction in the room beside ours and above us as we tried to nap after a day filled with activity (this continued from 10 am til 6 pm daily). Then an attempt to shower brought us brown water in the tub. The drinking water in the lobby tasted of chlorine. Breakfast presented waffle batter that was separated (maybe that’s normal?? But now I’m questioning everything!), scrambled eggs sitting in liquid of some sort, stale Raisin Bran, and limited options to get us through the day. Upon checkout I again inquired what we could do to compensate the closed pool/hot tub area and now new concerns. The woman at the desk brought the manager, Mr. Moulesh Patel. He was confrontational, argumentative, and entitled with zero accountability. He did NOTHING wrong to disrupt our visit and he was not going to provide any inkling of customer service to smooth this over. He argued with me about returning my call saying “why would I call YOU?” Rude and arrogant. I finally walked away. I wish I would’ve addressed the customers dining in the lobby by letting them know the health department was involved with this hotel. We had a great trip despite the lack of customer service at the hotel, but I’d encourage you to look elsewhere because if there’s an issue, Mr. Patel will NOT address it. You’re stuck.

Easy to find, easy to book, clean and friendly

Nothing to report!