Homewood Suites by Hilton Agoura Hills

It was clean, comfortable and decor fun Loved that there was a Trader Joe’s right there and lots of dining places close by!

Everything was great!

The only positive part was that I was able to change the room later. This was the only good experience, thanks to the kindness of the receptionist. The manager during the day, however, was not helpful at all.

The hotel has no proper invoicing policy. We booked the rooms via Booking.com, but the hotel refused to issue an invoice even though they have an agreement with Booking.com. I don’t recommend this hotel for people traveling for business. Totally unprofessional! In addition, the room smelled very bad, and I could hear the noise from the highway extremely loudly, as if the window were open.

I like the location, it was close to shopping centers and easy access to the freeway.

The property is outdated and in need of remodeling. We had an issue with the toilet getting clogged at 1am. That’s the time we got to our room. Used it once and it clogged. They sent someone to unclog it and I felt really uncomfortable with it since we had this employer in our room for about 30 minutes trying to fix it. We finally moved rooms to another one and it was not clean. There was a used bandaid on the floor and the couches had stains. I don’t think we will stay here again. It’s a shame since the last time we stayed we loved it.

The living room tv did not work. On our first night we received a call late at night claiming we were making noise when we were already in bed. The second day our none of our key cards were working. We were not the only once’s with key card issues. Making line for a new one the gentleman in the front desk was rude. The location is nice but staff and facility not great.

My experience here has been perfect with the assistance of Joanne at the front desk. She was excellent in providing hotel assistance for my stay here, very courteous with excellent follow through!

Friendly staff and excellent location. Next door to Trader Joe’s, so convenient for buying groceries or small items, like water.

Good, but typical.

The building should be marked better. Finding the right building was a little difficult.

Dirty, smell was unpleasant, dated and worn facilities not up to standards of Hilton. Hot tub was broken with no apologies or attempts to fix.