Hampton Inn and Suites Indianapolis/Brownsburg

The first room I checked into had a door which did not secure. I notified the front desk and left the hotel for meetings. Within a couple hours they put me in a new room and gave me a discount. Thank you

The breakfast was very good. The staff was friendly. The elevators worked flawlessly.

I kept getting tangled up in the mattress cover at night since it was too small to stay on the bed properly. The cleaning staff kept spilling some liquid on the floor and elevator floor.

I did not like: 1. There was only one time in 3 nights/days that qa staff member was actually at the front desk. I called for help a couple of times and the phone was answered once out of 3 tries. 2. I asked a Housekeeping worker and his supervisor to please clean up my room. I gave him a $5 tip as I was leaving the room. He accepted it. The room was never cleaned in 3 days. In truth, after I was snubbed on the firts morning, I did not give a hoot about how I kept the room. Reverted back to my college dorm days. The job to clean up was a much heavier lift for him than it would have been. 3. Shoddy service and attention to detail always results in declining business results. This is the second Hampton Inn (Chico, CA was the other last fall) where the staff was essentially non-existant. 4. To add insult to injury, my last morning there was a bit of a panic. I was online with Apple Care trying to get my sister's iPad to work. I needed some info regarding the Hotel WiFi and called to the desk- of course that was the the times where it took 3 calls over 30 minutes to actually reach someone. I was rushing to get complete and out the door to get to the airport. As I was wrapping up with Apple and packing in parallel, I get a knock on the door from Housekeeping (the guy who took my $5 and did not clean the room) to ask when I was leaving as he needed to clean the room. I said I would be out in 10 minutes. Then, 5 minutes later, the Front Desk called and said they would have to charge me a late fee if I was not out in 10 more minutes. Fortunately, I made it out in time and did not get charged a late check out fee. (Which was legit- not complaining about he policy - just the irony that when I needed help - they were not there- but when they need to enforce their policy they were all over me like a cheap suit. When I got into the parking lot, there were only 2 cars left. So there was no backlog of customers waiting for clean rooms.

I did like the free bottles of water.

Quiet, and clean. We did report that the door to our room needed to be adjusted. We had to practically force the door open.

The room was very spacious. The beds were very comfortable. The layout was very nice. My only complaint was the carpet had stains all over it. Breakfast was good. It was a great stay other than the carpet.

This was our 4th stay at this Hampton Inn. As always, the service, breakfast & the room were just what we needed. We did notice that the room & hallways got a bit hot & stuffy; however, the temps outside were also getting close to 100'.

meet my needs Good breakfast

Great over night stay. Friendly attentive staff. Clean and well kept hotel and room.