Country Inn & Suites by Radisson, Green Bay East, WI

I stayed here during a medical emergency and was told at check-in that I could shorten or adjust my stay with 24 hours’ notice due to the uncertainty of my situation. Relying on that assurance, I extended my reservation. When I later tried to shorten the stay by just one day, the manager refused to honor what the front desk had told me and insisted I would have to pay an extra $221. He told me the front desk “had no right to tell me that,” became confrontational, hung up on me, and even threatened to remove me from the hotel — despite the fact that I remained calm and respectful. Although the $221 was eventually refunded, the hotel first charged an early checkout fee they said would not apply. I had to call back and wait nearly four hours for resolution. This added unnecessary stress at a time when I was already here for medical reasons. It also took the hotel seven days to clean my room after my initial stay, which didn’t inspire confidence in their operational standards. For a property positioned as convenient for hospital patients and families, the lack of communication, accountability, and compassion was shocking. I expected far better treatment during a difficult time, and I would not recommend this location to anyone who needs support, reliability, or basic respect from hotel management.

Well kept

Nothing

Safe,quiet and very well lighted

Very icy! Felt like I was going to fall! We left at 9 am. Could at least put sand down.

It was clean

The price was high

Nice location

Very clean and friendly environment