Gatlinburg River Inn

Location Short walk to all the fun places Balcony fun to look at River

Noticed the AC was turned up in room upon arrival. After first day , maid came to clean and turned off AC and strange smell was in room. Not sure what happened but when we turned AC back on -smell wasn’t as bad? Also balcony and walkways were very dirty and could use a power wash.

The location of the property was wonderful.

The property is outdated (especially the showers), the air conditioner didn’t really cool the room, and the overall cleanliness wasn’t great.

The breakfast was the best thing about this hotel

Where should I start First, we chose this hotel to celebrate our 29th wedding anniversary. We picked a hotel that had a river view and was located outside of the main grandstand. On Saturday, June 6th, I purchased a shirt from Gatlinburg Harley-Davidson. My wife picked out this particular shirt because it reminded her of her dad who had recently passed. The shirt was removed from our room on Sunday. I'm not sure if it was removed by accident or something else. When we notified the front desk clerk, she said the hotel manager would reach out to us the following day (Monday). The following day came and went, and no one called. So, my wife called the hotel asking to speak with the manager. The front desk clerk would not transfer the call to the hotel manager. Next, front desk clerk basically called my wife a liar, stating, “no one removed the shirt”. JUST TO CLARIFY, I’M TALKING ABOUT A $38 SHIRT, NOT JEWELRY, NOT HIGH DOLLAR ITEMS, A DAMN SHIRT. The clerk said that the hotel would wave their service fee, and that was it. Only $26. Second, the room was adequate, but the room service was subpar. The hotel offered complementary shampoo, conditioner, and body wash. However, both the shampoo and conditioner dispensers were empty, and we ran out of the body wash. It was never refilled The room was standard size, nothing fancy. Bed was average, as for comfort. The TV had several blocked channels, but we didn't care much, since we weren’t there to watch TV. Coffee! We had a cup of coffee the 1st morning, but the coffee was never restocked. Third, SPIDERS! As I stated above, my wife and I chose this hotel for the balcony and river view. On the first night we wanted to sit on the balcony and listen to the river and have a few adult beverages, only problem was, when it started becoming dusk, several spiders started crawling out of the walls. OMG! They were building webs and crawling above our heads. My wife lost her s+×÷. This was our Anniversary.

Breakfast wasn’t as it was stayed -appeared in promo on booking site for hotel - grandkids that were with our group were disappointed daily no pancakes on buffet-same exact items 3 days in a row - pouring couple cups of milk for kids always emptied milk pitcher - individual sizes would be more efficient

Breakfast items - lack of functional shampoo-conditioner pumps in bathroom - hot tub under maintenance

The staff was very helpful & friendly . The breakfast was very good.

The carpets are very stained & dirty throughout the facility & need cleaned & the concrete walkways all need repainted. This would greatly enhance the facility.

Clean and convenient to town. Loved that the trolley stop was at the hotel! Beautiful river views! Breakfast was very good!

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Great location. Clean. Nice area overlooking the river with nice lighting and seating.

Breakfast could have been better.