Hilton Garden Inn Rockford

Staff was helpful and friendly

Got bumped from a King room down to an "accessible" room with no offer of a discount for taking a room different than we had booked. Staircase at our end of the building was closed for repair which wouldn't have been a big deal but one of the elevators was down as well.

The staff was great. When we arrived our reservation was messed up. The front desk fixed it.

Maybe it's me and my age. But, the king room was small and cramped. You can tell that Rockford hotels are trying to add more rooms while taking space from the other rooms. We had just over 2 feet between the end of the bed and a giant retail counter to put stuff on. There was about a hand width away from the toilet when you shower or bathe. I paid less for breakfast out then the $13 each for some cold cereal & links. Waffles were extra $$$. The pillows were so flat it hurts your neck. I asked for extra or different git 3 more flat ones. House keeping AWESOME. Staff friendly l. But, hotels are more and more like a MOTEL 6.

Ease of location made our long road trip stop very enjoyable.

Breakfast wasn't included.

Was clean.

No complimentary breakfast and the elevator needs maintenance.

Very clean

There was no complimentary breakfast, we had to pay an additional $30.00 we were not aware of

Very noisy. lots of little kids screaming and running around. Had to change rooms and new room had same issue

Too noisy

Bed was uncomfortable for me.Too squshy.