Sarova Shaba Game Lodge

The Sarova Corp and Expedia, Posted that we had to pay $140 US upon arrival by credit card, NOT CASH. At the gate to the Park, we were told that we had to pay $140 per day in cash for our stay at hotel in Park. Including day of our arrival after Park hours! We had no US dollars in cash, so they let us go to hotel to get money. The Shaba lodge had no dollars and could not give cash of any kind for credit card withdraw. So we spent the second day negotiating and reception called a bank in distant village to see if they would let us use their atm to get $600 USA in Kenya Shillings. We spent day getting Shillings going twice on a dangerous gully filled dirt track for 10 kilometers! Not a road! Your Expedia Insurance with Allianz would not cover the Money lost by theft, as it did not fit in trip interruption guidelines. I said it was theft by misrepresentation but they did not listen. They sent me a refusal. Thus more time and money wasted.

The staff are committed to ensuring you have a great stay - they, in my opinion, are the gems of this resort. Kudos 😊 Tranquil setting - was great to hear the birds & crickets chirping. Thank you for making the holiday memorable.

The sprinklers in the morning - sprayed water on the paths. A bit frustrating when travelling with luggage. A quick fix for future visitors.

Hotel is in a tranquil location with a great pool- fantastic for relaxation. The evening buffet meal was excellent. Staff friendly and attentive.

The rooms could do with a little modernisation. Be prepared for about a 20 minute off road drive to the hotel from the main road - but it’s very scenic!

The rooms need a TV and at least an extra TV for sports. It’s beautiful though and very relaxing.

The client enjoy it very much

Reception manager was unfriendly to tour driver

Super friendly staff. Excellent food and service.

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