Regina Apartamentos

If you want a luxury hotel, don’t book this one!!! I wanted a cheap sunshine break after all the bad weather in the U.K. this summer and having come back from a luxury hotel in Majorca I checked this out. I’ll be honest, the rooms aren’t great but we came for sun so wasn’t in the room for a lot of the time so that was fine. We had 2 single beds and a Juliette balcony overlooking the Main Street, some would complain of noise, it didn’t bother us. Rooms were cleaned/beds made 2 out of the 3 days we were there. Added bonus was having kitchen area with a fridge/kettle etc. I’d read the bad reviews before we went and I was dubious, but I’d say if your after a cheap bit of sunshine and somewhere to sleep/shower this place is a good base - as long as you aren’t expecting luxury!!! The location is fantastic. We were a little worried about checking out after reading about the random reception opening hours, but sure enough there was someone there at 3am to take our key and refund the deposit we paid - **please be aware this is €200, which shocked us as we weren’t informed til we got there - we paid it as they wouldn’t budge, but it was back in my bank within 3 days** I would return if I could get a good price again, location is perfect and we met some lovely people round the roof pool. If your not fussy you’ll be fine here. Also all the lads we met on reception were lovely and super helpful x

I would rate this hotel/apartment 0 stars as they cancelled our reservation without telling us as our flight got in at 8:30 and last call in was 8pm and we lost out on €800 (wouldn’t give us a refund) we had to pay a further €1000 for new accommodation. They never sent us any confirmation on what time last check in was, they were extremely rude and wouldn’t even call us a taxi to get to our new hotel, when we asked to speak to a manager they refused and told us to leave the hotel.

Wanted 200 euro deposit on arrival. I refused to pay. Room was dirty, toilet was impossible to sit on properly as shower cubicle was in way, toilet door had blood and boggies on. Location was fantastic but unfortunately that is only positive. This is not a 3 star premises. I would avoid at all costs.

Bad bad bad from day 1 waited outside 40 mins to get in on our 1st night out and was only just after 12pm as no-one was able to buzz us in .no bar open all holiday pool only open 1 day no reason for closure .very unhelpful staff no TV remote all week. Worse place I have ever stayed

After making previous verbal contact with reception prior to arrival we were ensured that the two guest of our party arriving early (around 4pm) would be able to collect the keys for the remainder of the 27 guests arriving later that night, after this was not granted we were still told by reception we would be able to have a late check in. This was however not granted, almost 30 people were forced to wait outside way past midnight for over an hour with all their suitcases and told to come back the next morning at 8am to check in. As no other hotel/hostel would take us this late this forced the guests to sleep on the beach. Upon arrival the next day the guests were denied entry with no explanation and no opportunity to talk to the owner, our only contact was with a receptionists who despite attempting to be helpful was as clueless as us and only able to forward the lack of information given to him from the owner. Leaving the guests stranded with no hotel and out of the €4,000 payed for the rooms. The communication and service was beyond poor and unacceptable from any establishment, completely dehumanising and ruining a trip with friends. Stay away from this hotel as far as you can, this has clearly happened before from reading reviews and talking to a local resident adjacent to the hotel. Don’t book unless you’d like to lose money and stay in a sub par establishment.

Bossman scammed us and cancelled our booking at last minute with 30 people stood outside at midnight, then wouldn’t pick up our calls and we had to sleep on the beach. Heavily do not recommend, untrustworthy people do not honour bookings

The hallways were barely lit so as 2 female travelers, it was a bit spooky to walk around the premises. In addition, the front desk was not very helpful and straightforward unless pressed in respect to our inquiries. The room itself was okay. Would only consider staying again for the price point.

Very central location, the room had everything we needed but is very tired in places, we are 2 women travelling alone but didnt feel unsafe at all, the room was adequate for our needs and would definitely stay again

I booked an apartment for 2 nights by 220 euros with them. They sent a message saying the reception closed at 10 pm and I would arrive at 1 am, so I decided to cancel the reservation and look for other place a couple of days before my check in day. I notified them through a platform and by email to get my refund, but they told me they won't give my money back even if I wouldn't show up to check in saying they could show me another way to check in at 1 am. I kept calling by one week and they never answered. They stopped to answer my emails too, and the platform through I created the reservation couldn't help me with the refund. Now I understand the huge amount of bad reviews they have! I advise to not book with them!

Fantastic location, value for money & very clean apartment. Balcony could do with a coat of paint & shower door missing one panel, & main front door never locked, which meant security was not very good. Overall a pleasant stay.