Cielo Hotel Bishop-Mammoth, an Ascend Collection Hotel

Stort set intet …..

Intet ….

As before, the breakfast was great! The bed was really comfortable and the room was really clean.

On this trip, I really noticed that our room could use a "refresh". The bathroom was in dire need of a paint job. Also - why are there no bathroom towel bars? There is no place to put a wet towel. Additionally, the bathroom is really tight, at least in the suites.

we stayed in room 125 n we had ants in our bathroom but other than that the hotel was inna great location near shops

Never again!!! Roaches in the bed. You’re literally better off sleeping in your car! I attached a photo of the roach on my pillow. I was given a 30% refund and placed in a new room which had hair in the sheets and a bug in the wall…what a joke! This clean freak will never stay at this property again!

I was very disappointed both with Expedia and the hotel itself. (Through Expedia)I asked for a first floor unit because of elderly people. I didnt want to leave things to chance so i called 4 hours before I arrived there to Cielo directly, the lobby number after first calling two other numbers, one which is AI and the other with is automated. Both were dead ends. I was finally able to speak to a person who assured me i had a first floor room and then promptly asked me to stay in the line to receive bonus "points". It was an aggressive sales lady who wouldn't take no for answer. Upon arrival, the girl at the desk assigned me a upper room. I explained the situation and she then began to try to convince me i didnt speak to anyone about this. I showed her the number and the 5 minute phone call. She then began stone walling me saying there was nothing she could do. I told her if i didnt have an upstairs room i would have to drive back 4 hours to get home. There was one room available and the person had not checked in but since they had booked through the hotel directly they were holding it (so much for the first come first serve comment) she did attempt to contact them to no avail twice. And she did also get me on the phone with the property owner who apologized and offered a refund but would not authorize her to give me the downstairs room. she said i was probably forwarded to a call center earlier but was unable to help me. Fail on all sides.

Location

1st room. Smelled like cigarette smoke & urine. Moved to another room it was clean but, TV, internet, & Phone didn't work. Young man a check in is polite but not knowledgeable. Skip the breakfast. $400 for 1 night.

Affordable, clean and great staff