Villa Principe Leopoldo

Das Personal war sehr freundlich und hilfsbereit. Das Essen war sehr fein. An einem Tag war eine Reisegruppe am Frühstücks-Buffet was leider zu Engpässen geführt hat.

Wir wurden leider nicht darüber informiert, dass sich das Preisverhältnis bei einem Musikanlass verändert.

Tout était parfait ! Le service le stuff

The friendly staff

Wonderful!!

The hotel is situated in a beautiful location on the lake - stunning views from the terrace. We are so grateful for the room upgrade for our special occasion, which meant we had a really spacious home for 5 days. I particularly enjoyed the sunloungers in the room terrace and the walk-in wardrobe. Staff were generally very friendly.

The hotel had the potential to be great but lots of missed opportunities to make the experience feel efficient, good value or thoughtful. This was summed up by a few examples: 1) Breakfast was good in terms of variety of produce but service was extremely disorganised and inattentive with clearly no system in place. You had to go find someone to place orders and then half the time these orders were very delayed or never came. They also start tidying up at 10.35am everyday even though breakfast finishes at 11am, making you feel rushed and pushed out. Not always very relaxing! 2) The spa is not included and is very pricey, which is surprising given the cost of the hotel. The gym is also in their other hotel across the road, difficult to find, and much of the equipment was old or out of order. In fact, very little was complimentary / reasonably priced on site. Cheaper drinks for guests on the terrace probably would have incentivised us to spend more money in the hotel ironically! 3) They say they have a shuttle service into town but it is only 2-3 times per day and then half the time, it was full. I couldn't book in advance so we ended up spending a fair amount on ubers.

El hotel es muy bonito y tiene unas preciosas vistas pero el servicio de desayuno deja mucho que desear.

En el desayuno no están pendientes, tienes que buscar al camarero para pedir algo, se equivocaron de leche siendo intolerante a la lactosa, no se corresponde para un hotel de 5 estrellas.