Seaview Patong Hotel

It just needs tidying up it looks old

We recently traveled to Thailand and stayed at Seaview Patong Hotel, and it turned into one of the most horrible and careless hotel experiences we have ever had. During breakfast at the hotel restaurant, my wife found a piece of glass inside the bread she was eating. The glass actually cut her tongue and she started bleeding. This was a serious safety issue and could have been even worse. Instead of treating it as a medical emergency, the hotel staff showed complete negligence. When we informed them immediately, they were not concerned at all and simply kept repeating “sorry, sorry” without taking any proper action or showing any urgency. Later, when we escalated the issue and demanded accountability and a refund, the hotel manager came to our room and unbelievably offered us coupons for a free lunch or dinner. This response was absolutely shameless and insulting. After finding glass in the food, how could anyone possibly trust the same kitchen again? To make matters worse, we also raised a complaint with MakeMyTrip regarding this serious incident, but they have been equally irresponsible. They closed our complaint ticket without even consulting us or resolving the issue. This incident clearly shows the poor safety standards of the hotel and the extremely unprofessional handling of customer complaints by both the hotel and MakeMyTrip. A piece of glass in food is not a small mistake — it is a serious health hazard. The lack of responsibility and concern from both parties is shocking and unacceptable.

Tutto.

Niente.

The place was like an obstacle course to get to your room.

Just right at the quiet end away from the mad house

Vse je bilo popolno. Lokacija je super. Blizu vsega a brez hrupa. Osebje vrhunsko, bazen super. Otroka sta uživala v hotelu.

Very conveniently situated and comfortable with friendly olive staff

Lokalizacja śniadania baseny hotel świetny