Ocean Villas

The apartment is spacious, spread over two floors with multiple rooms and several balconies. The complex features a nice swimming pool, and the proximity to a private beach—just a few steps away—is a major plus.

I rarely write reviews, but the series of events during my recent stay was so concerning that I feel compelled to share my experience. The Check-in Nightmare After a 16-hour flight, I arrived at the address provided, which led to the Ocean Villa Hotel. However, the reception had no record of my booking. The situation escalated when I met the cleaning lady. Because a local friend accompanied me to help with my luggage, she baselessly insisted my friend was staying overnight and used this as a pretext to demand more money. She first attempted to double the total booking price. When I refused, she demanded €60 extra, claiming it was for "city tax" (which should have been €10). She even withheld the keys until I showed proof of my online payment to the owner. This felt like a blatant attempt at extortion. Property and Utility Issues Once I finally gained access, the apartment was poorly managed: Total Blackout: On the first night, there was no electricity due to a general fault. I was left entirely to my own devices and had to figure out the situation by myself, asking around and seeking help from the hotel reception. Lack of Information: There were zero instructions regarding the Wi-Fi or how the utilities worked in the two-story flat. Poor Infrastructure: The bedroom area had only two outlets, which is insufficient for a modern traveler. Host vs. On-site Staff There is a jarring disconnect between the management and the staff. The security team was incredibly kind and helpful, guiding me when I felt abandoned. Similarly, the UK-based manager, Aneesha, was supportive and professional whenever we spoke via the platform. However, the on-site cleaning lady was aggressive and unprofessional. On my final day, I had a misunderstanding regarding the checkout date. While Aneesha called me calmly to clarify, the cleaning lady was downstairs banging on the door violently.

L'ambiance, la convivialité, le petit déjeuner, le buffet du soir...

Not much, very outdated, close to Grand Baie

Not one to leave bad reviews but this is 100% required to save other happy travelers the headache. Avoid this property at all costs! Far nicer properties to choose close by as well as surrounding areas. It’s old and requires a drastic refurb. The second night it rained and water was falling through the roof, dripping down the walls and onto my head and arms whilst trying to sleep. I sent a message to the property owner requesting to be moved to another property. We were simply ignored and the owner did not bother even responding and were forced to stay for 2 more nights! (Hence the reason for this negative review) Balcony bedroom door was also broken and would not lock. Blinds do not block out light so be prepared to be awake from 5:46am. WiFi is very intermittent if you require connectivity, which thankfully we didn’t. The one star review from us is due to at least having cutlery and a working fridge so we could eat. Wouldn’t think twice about never returning. Search elsewhere and be comfortable. Additionally, we have received an email not to post bad reviews as they will address the issues via WhatsApp feedback which they did not in our case, outrageous

We had to book at the hotel and had to cancel our booking at the Apart Hotel. Would also like to know if it is possible to receive a refund. Due to the dangerous stairs and my medical condition, we could not make use of the apartment at all. Also, the apartment cannot be called a self-catering , there is only a minute microwave and some sort of convection oven very poorly equipped.

Very dangerous stairs especially for medical conditions Very poorly equipped as a self-catering unit

Localisation

N/a

located on the bay, good swimming pool and easy walk to various locations

Unfortunately, you can't pick your apartment neighbours! Noise from a very loud TV came through into the bedroom

Le personnel très aimable . Les repas .

Un début chaotique. Pas d’aide pour le port des bagages . (Les clients étaient âgés) Le logement non isolée . La propreté a vérifié . Pas de drap de plage ( si c était mentionné sur le site on en aurait ramené) Piscine propreté à revoir .

Krásna tropická záhrada , príjemné prostredie , skvelý personál , výborná kuchyňa aj reštaurácia na pláži. Môžem len odporučiť .