Vila Alba Resort

Excellent location, rooms are spacious and place has wonderful potential but resort is extremely poorly run. Feels like it is a place being run on a shoestring and for sale. As examples - AC in gym broken, bins throughout resort overflowing with rubbish and not emptied regularly, shower to clean off beach sand broken. Restaurants and bar closed on 1 April despite website and in-room info saying they would be open. No water available for children at resort. Had to drive 10 mins away to shop. Nobody working at Spa so it was overrun with toddlers and filthy. Towels were taken from room by cleaners to be changed but never replaced. Reception didn't answer the phone when we called to ask for new ones. No staff ever said 'good morning' or 'hello' or asked about the stay. Extremely unwelcome feel. Rude cleaners and breakfast staff. Rooms have a kitchen but it only had 3 forks and 3 plates and 2 glasses for 4 people and no cleaning products. Room has 3 TVs but they only have Portuguese TV even though the client base is primarily international. Pool towel deposit is 25eur per towel Got a call from management claiming I had two children who were older than I had booked for and that I owed Eur360 extra. Spent over an hour and a half showing them the booking process on their own website I had used and that I hadn't been asked for DOB of the children. No apologies received. No management intervened or were present around resort. Manager hid in his office instead. Only positive was girl working at reception who was polite and helpful! This place is a 3 star at best. Very, very disappointed.

Great location, friendly staff, great views from the breakfast terrace(veggie options too), walking distance to amazing trails and beaches. Gate on Terrace for young kids. facilities good.

El personal es muy simpático y agradable

El Spa estaba lleno de niños saltando y jugando en el agua y no creo que sea sitio para eso, habiendo varias piscinas. Imposible utilizar la piscina de chorros

dicht bij de zee, uitzicht locatie

inrichting anders als de foto's voordoen

Desayuno fantástico

La carretera de acceso al hotel

Great family resort with all the necessary facilities. The gentleman who showed us to our room and gave us a quick tour when we arrived was very friendly and helpful. We hired a vehicle which was a great idea so could get around easily however the resort is up a hill so the road is narrow and can be dangerous if you’re not an experienced driver. Breakfast was amazing and the chef even made an omelette for my partner. The two staff (men) at breakfast were again friendly and polite.

Hotel up on a hill, the last two nights we had a family above us which were quite noisy and didn’t get a restful night sleep and no English kids channel.