Hilton Guam Resort & Spa

타시로 업그레이드 되었어요 너무 좋았어요 조용해서 투몬보다 좋았어요

My wife and I had a wonderful 40th anniversary celebration at the Guam Hilton. The Friday buffet at the Islander Terrace was excellent. We had a family get together of nine at the buffet had a wide variety of surf and turf along with tasty desserts and beer and wine that was perfect. Our check-in was beyond our expectations with Ms Dean Galutira going the extra mile and helping us upgrade to a room in the part of the hotel where we have stayed in before on our visits to Guam where we can hear the waves on the reef. Ms Dean Galutira escorted us to the lounge while our room was made ready since we arrived at the hotel early. She is a gem and made our day with her helpfulness and warm demeanor. When we arrived back at the Hilton Honors desk from the lounge, Mr Exil Salandanan remembered us from previous stays in the past years and provided our room which was exactly what we hoped for. Mr Salandanan made us feel like we were coming back home to the Hilton which we were since we lived on Guam from 1982 -1989 and now come back regularly from Hawaii to see our family here. The singer at the Islander Terrace was singing songs beautifully that I remembered from my youth. Songs from Karen Carpenter and Captain & Tennille brought back memories and were song exquisitely by Ms Louise Borja Muna. She added a heavenly voice to the already wonderful atmosphere at the buffet. The executive lounge breakfast was good with nice variety and provided a beautiful view of Tumon Bay and Two Lovers Point across the bay. Before the buffet I had a beer with my nephew in the lounge in nice atmosphere with the large windows overlooking the bay. The staff in the lounge were attentive and professional. My wife and I frequently stay at Hiltons and the Guam Hilton Is an excellent hotel to experience Guams island atmosphere and cuisine. Thank you to Dean and Exil and Louise and the whole staff at the Hilton Guam that made our 40th anniversary an excellent experience.

The staff were incredible, by far the best thing about the place

We checked in very early in the morning and were warmly greeted by a friendly team member, which gave us a great first impression. However, despite completing check-in via the Hilton app, we were still required to register at reception, which felt redundant and slowed things down unnecessarily. We had two consecutive bookings. For the first, we requested a lower floor due to mobility preferences—we avoid using elevators. Disappointingly, access to the superior rooms was only via elevators, even on the lower floors. We settled for a second-floor, sea-facing room. For the second booking, we downgraded our reservation to ensure we could access the room without needing an elevator. Upon entering our room, we noticed a large number of small ant-like insects crawling around the headboard and bed area (photo included). We contacted reception, but no alternative lower-level rooms were available. They said housekeeping would investigate and return with insecticide when the team arrived at 9 AM. Housekeeping did arrive promptly—but had no knowledge of the issue. We left the room for them to handle it. In the meantime, we had been bitten several times, and were later told they were fire ants. We were offered another room 12 hours later, but only received a feeble verbal apology from the hotel. Unfortunately, housekeeping issues continued. The next day, we returned to our room at 5 PM and found it hadn’t been cleaned. When we reported it, reception bluntly asked if we had left the “Do Not Disturb” sign on the door—no apology or explanation was given. The room was finally cleaned by 9 PM. The general cleanliness and condition of the resort is reasonable, but there are visible signs of age and deterioration, particularly in the carpets and furnishings, which could use refreshing. Another major disappointment was the lack of a bar after 9 PM, except on Friday and Saturday nights. This meant that after-hours drinks were only available as takeaway from the shop (until 10 PM), or required a taxi ride to leave the hotel—something that felt extreme just to relax in the evening. The resort’s location is scenic and peaceful, but it’s isolated from Tumon’s main tourist and entertainment areas. Without a local SIM card or mobile data, arranging taxis was slow and unreliable. There’s no ride-sharing network, and public transport is minimal, making even short trips inconvenient. 💰 Value for Money The Hilton Guam could offer reasonable value if services like the bar were extended and more accessible. However, the need for frequent taxi rides—combined with inconsistent service and limited evening amenities—makes it hard to justify the cost. For better overall value, especially in terms of convenience and access to dining and entertainment, staying in the town center is a more practical and enjoyable option.