Tropical Casa Laguna

Muy buen en todos los sentidos !!

Location

Wifi was very poor

Pool area was good, grounds were well kept. Security was excellent, very friendly staff.

Wifi is terrible, television in my room did not work. Compulsory buying of drinks at pool bar was a little ridiculous, not allowed to take your own alcoholic drinks to the pool area was annoying, seemed like a money grab.

The staff was very nice 👍

No hot water in shower, slow internet.

The grounds a very nice. Excellent location. Most of the staff were accommodating and helpful. The room was clean but very basic.

Cold showers every day. The staff indicated it was due to the "new" owners. I had 5 days when the water was actually warm. Keeping in mind that I was in the hotel area not the condo area. The rooms are also very dark. There were no amenities like a coffee machine, chairs (I used my patio chair) rather than sitting on the bed.

No meals included.

Poor WiFi. Poor TV choice. One channel. Poor reception.

Nice clean pools and surroundings area (plants, flowers), surprisingly quiet for rooms facing mountain. Balcony was nice and location was great, near main beaches and restaurants (walking distance).

No hot or warm water for dishes or shower for 5 days straight. Property did not even attempt to rectify the situation or propose other room nor give us a discount or reimbursement for the 5 remaining days left on reservation. Studio is very small. Room on 3rd floor with no elevator. Wifi was not reliable at all. We would be disconnected every 5 min

The front units are privately owned condos versus the hotel in the back. The hotel has solar power hot water. If you are on the 3rd floor it's fine, 2nd floor okay; hence, the 1st you're out of luck. It took many attempts with the front desk to only find out they needed to flip a switch for hot water. Beautiful grounds and the location is awesome. The wifi for the Dominican was 80% working. Pools are clean. They have chairs on the beach but a third of them are broken. The rooms are adequate.

Solar power hot water is problematic. Not enough lounge chairs for the pool area plus the chairs on the beach need to be replaced.