Hotel Palacio Azteca Tijuana, Trademark by Wyndham

Too noisy at night

Location

Problems with running water.. sometimes it will take more than 15 minutes just to get hot water . I called twice,and they said ut was normal,to just let it run until it came out hot...but I'm not exaggerating, it will take forever. Plus one day,the water came out brown,like with dirt.

Room, cleanliness were both fine. Not the best, the air/heater did not work. Cold air came through the sides of the windows. There was a square large patch in one of the walls.

I have stayed at the same hotel in the past, and compared to today, it has improved by 90%. When I booked my stay, I requested a medical pass to cross back to the US as my husband is permanently disabled. The pass helps with a shorter time to return to the US. The young lady at the desk upon check out was rude and not friendly. When I requested the pass, she looked at us and said there are no more! I was bothered, but not upset and I let her know of my husband's condition. I later learned from another employee to whom I spoke to about the situation and he said that I could have been offered to obtain a pass from a sister hotel. I returned to the front desk and told the employee that she should have at least offered to obtain one from another hotel knowing our situation. She shrugged her shoulders and said okay. That was not acceptable an apology was in order, but maybe not in her eyes.

10 de 10

El servicio de valet parking due de mucha calidad , la atención del mesero al servir el desayuno fue muy buena , el restaurante estaba muy limpio y la comida deliciosa

Buena ubiacion, muy cercano a la zona rio, creo que las camas deberian ser un poco mas comodas pero en general bien

Las camas, deberian ser mas comodas, les falta cambio de colchones cuando menos en la habitacion que me asignaron.

Mala la calidad de comida del restaurante. Poca variedad