Comfort Inn & Suites Independence

Very clean and comfortable.

When we first got there staff was nice room not ready was going to be on first floor when we came back to check in was moved to an uper floor could not sleep air conditioner was very loud not working right when we mentioned it to the staff she was rude about it

The room access door swipe cards (keys) are the old, magnetic strip-type. There are better working door key systems that use chip technology. My door swipe card worked intermittently, requiring repeated swipes to get access to my room. Irritating! Bath: It took 2 minuets of water flow to get hot water in either the sink or bathtub. Unacceptable! Thank-you for taking my report.

Cleanliness and friendly staff

Too soft pillows

👍

Tammy was amazing, she made check-in smooth and easy. My room was clean and cozy.

Could of been cleaner

This hotel is getting rather run down, and we had numerous issues with our stay. First disappointment was the fact that our door lock stuck EVERY SINGLE TIME we tried to use it. It would take anywhere from 5-20 swipes before the door would finally open. Informed the front desk, and they said, yeah, it does that - try pushing the handle up instead of down (that did not help). Extremely frustrating when you're just trying to open your door! Secondly, we had NO television for the 4 full days we were there. They have Direct TV, and I know that they should have been able to get it up and running within that timeframe. Pretty boring sitting in the room in the evening with no TV. Independence does not exactly have a thriving night life, so not a lot of options to pass time. Again, we were there for 4 days, and there was absolutely NO housekeeping service. We had to ask for clean towels, had to ask for toilet paper for the room, and the trash can was overflowing at the end of 4 days. I would have at least expected the bed to be made and the room to be refreshed daily. We have stayed at this location in the past and had no issues, so I don't know if there is new ownership or what the issue is, but we will most likely find somewhere else to stay the next time we are in town. It's a shame, because this hotel used to be nice.

It was clean, the bed was comfortable and it was nice that they have breakfast available.