The Sebastian - Vail

Location

Service was at 2 star. 1600/ night. Got ripped off.

Fantastic staff and awesome Ski Valet. The staff were so welcoming and friendly. It was refreshing compared to most resorts today. The ski valet was fantastic. The staff took care of your skis the minute you arrived and even heated up your ski boots for you overnight. It was a top notch program!

This is a fabulous establishment, as close to flawless as you can get. The Leonora Restaurant and Gambit Bar provide wonderful meals and drinks, all the other resort staff were exceptionally courteous, competent and professional. I made extra demands of the Valet and HK staff and they were totally responsive and timely on every occasion. The location is within easy walking distance to all popular areas and also to the area shuttle stops where the buses connect about every five to ten minutes. Our room was one of the most comfortable we have ever had in four decades of travel, a bed you could almost float in and with spotless furnishings. In fact, the entire resort is so marvelously maintained it appears to be brand new. I would not hesitate to heartily recommend the Sebastian to anyone headed to Vail.

The bar does not open until 5:00pm. To force one to wait that long is uncivilized.

This hotel gets a solid 2 out of 10 for me. We booked through AMEX platinum fine hotels which allows for 12pm check in. We've never not received this early check in at any of our stays in the past 3 years. This hotel couldn't accommodate which was fine, but we were told "we should have you in there quickly" and 3 hours went by with them knowing we had to change/shower/freshen up before our 3pm event. No dice. Took the bell men 15 minutes and an additional phone call to get our luggage brought up once we got into room with 3 minutes to possibly change before our event. They left our truck running out front for 15 mins wasting gas/fumes even though I said they could valet it bc we would walk to our event. I had to go out and ask them to turn it off. They have no milk or cream in the mornings at their tea/coffee station. You have to wait until 7am for the restaurant to open, and walk up heaps of stairs to get milk for their complimentary tea station. We went down there at 6am hoping for coffee/tea, and couldn't drink anything for an hour. We paid $1200 for the night, and it def. wasn't remotely worth the price. Their staff was below average with customer service. Their restaurant at night was average. They need to step it up for what they charge. $50 for resort fee, for what? $50 for valet, to leave my truck running for 15 mins and my having to ask them to turn it off. No thanks on this place.

Fantastic property and pet friendly

The location in ambience was exceptional

There was nothing not to like about, I think it was very well planned for family stays, the service was exceptional, the staff is very nice, highly recommended