New Continental Hotel; Sure Hotel Collection by Best Western

We have just left this hotel being charged an extra 60 pounds for breakfast after booking to extra days price given 179 including breakfast, I got accused of having an extra person there Not acceptable, comments were made by the click local group here comes benidorm would I recommend this hotel definitely not

Bed was comfortable, nice bathroom

Would be better if you had smart TV in the room :)

Good location to the Hoe, and to the shops. Staff friendly and helpful also a good restaurant there.

Nothing with the hotel, wetherspoons down the road could be a bit noisy when the windows were open, maybe because the world cup was on.

Location and external appearance

Awful room with a window that looked onto a wall. Noisy AC unit outside the window. No sound insulation which meant I could hear everything down the corridors.

I've always enjoyed staying at this hotel I thought I'd have a nice room with a spar bath as it was a birthday treat.On my first night there I was getting ready for bed in the bath room when I missed the high step and fell baning my head on a marble coffee table and ending up on the floor in the bedroom I was well aware that the hotel wasn't that disabled friendly due to my stay last year where there was another incident resulting in another fall my mobility has got worse since staying last year and really should have thought about staying there a third time I now use a walker to help with balance and before you even enter the hotel there are steps up to the reception can there is a lift up to the rooms but big heavy doors to open and steps down to the room that i found difficult with the walker I don't put any blame on the hotel at all and was completely satisfied with my room and the service I received I have now decided It is not suitable for me to stay there anymore and will look for more suitable accommodation I wish the staff well and thank them for all there kind ness

More disabled friendly disabled access at the front ramps o the rooms but the hotel is a very old building and someone wouldn't know that if they didn't stay there to realize

Good room and good amenities - friendly and helpful staff

N/A

Swimming pool but could.have been warmer

No smoking

Clean, helpful staff, nice breakfast