Hacienda El Santuario San Miguel de Allende

Love this place

This charming, colorful, traditional Mexican Hotel is probably the best area to walk around San Miguel de Allende.

Unique

Our room was beautiful, the entire property is amazing and the location is perfect, I would stay there again for sure.

I would of like for the sofa bed to be more comfortable, the mattress was really had compare to the main bed.

Located very close to the central plaza. Staff very friendly and welcoming. Beautiful hotel with amazing art and creative touches

Beautiful town, beautiful hotel. The hotel has everything you are looking for. Location is great. Staff is awesome. Restaurant and bar are very nice. We only stayed for two nights, and we can't wait to go back for a longer stay.

The location was excellent and it was always clean and tidy.

The room was very dark and all the bedside lights were on the one side of the bed making it difficult for the person sleeping on the other side.

Not worth the rate. Disappointing stay. The property was beautiful and the neighborhood was gorgeous and very walkable but the service, room cleanliness, and restaurant were very disappointing for the rate paid. I usually only write positive reviews but given the experience and lack of response from the hotel I felt it fair to share this feedback. Here are my main 4 #1 We found insects in the bed on the first day. My wife awoke with bug bites when zoomed with a macro lens you can tell they are bugs I gathered some and took them to the chief of front desk. The water in the shower didn’t drain well and the shower floor wasn’t that clean. #2 We also had two negative experiences at the restaurant. The service was very slow even though there was only 1 other couple. The 2nd visit for breakfast we wait 20 minutes with no one taking our order or offer coffee. We left to another hotel restaurant, which with the same amount of people on staff attended to us promptly. 3. When we walked back into the hotel, three employees in a row were looking down on their phone as we walked through, they did not welcome or greet us, just kept their heads in their phone. #4. On the first day I had requested for our TV to be fixed as the network option is not working. A team member came to the room and said they would send someone else to fix. We waited one hour we went down to the front desk to let them know that we were leaving, we were requested to send someone. They never did.

Love my spacious room at the top of the building. 2 entrance marked byborange flags made it easy to find. Love the big tub in the Sabila room.