Hotel Pod Różą

Beautiful Hotel, food was excellent for breakfast and dinner!

Only mirror was in the bathroom, a full length mirror would have been good!

stilvolles, tolles Hotel, direkt am Hauptplatz, mittig in der Altstadt, alle tollen Sehenswürdigkeiten und Schauplätze fußläufig erreichbar! das Personal stets freundlich und äußerst zuvorkommend. Der Spabereich schafft es, auf eher wenig Platz tolle Atmosphäre zu bieten und zum Relaxen einzuladen. Abends eher überfüllt, vormittags quasi alles für einen allein. Der Fitnessbereich ist mit Laufbändern, Rad- und Stepermaschine gut ausgestattet, Gewichthanteln bis 10kg vorhanden. Frühstück top, frisch und seeehr lecker! Danke für den schönen Aufenthalt!

Fantastic location in the heart of the old town. Simple, understated rooms with very comfirtable beb. Large and luxurious bathroom Very good breakfast; buffet with option to choose from hot menu also. Friendly and helpful staff. We made full use of the beautiful spa, winding down in the sauna and cold plunge pool after each day exploring. We both had treatments which were thoroughlly enjoyed. We will definately stat again when we return to Krakow.

There was nothing we didn't like.

Location

Noise at night outside the room, the Spa is really small and not adequate in anyway.

Title: Disappointing service response despite attempts to resolve during stay We recently stayed at Hotel Pod Róża and unfortunately the experience did not match expectations for a five-star property. There were several issues during the stay, including inconsistent air conditioning, limited breakfast selection relative to the price, and conflicting information from staff regarding in-room television streaming services. One morning I also requested assistance at breakfast due to a diabetic low blood sugar situation, and the response was inconsistent across different days. To be fair, we raised these matters directly with the hotel during our stay and communication did take place. A breakfast refund was partially addressed depending on booking channel, and Expedia later provided a goodwill credit. While some effort was made to respond, the overall experience and consistency of service did not fully reflect the level expected for the property rating.

Location and that is it.

Title: Disappointing service response despite attempts to resolve during stay We recently stayed at Hotel Pod Róża and unfortunately the experience did not match expectations for a five-star property. There were several issues during the stay, including inconsistent air conditioning, limited breakfast selection relative to the price, and conflicting information from staff regarding in-room television streaming services. One morning I also requested assistance at breakfast due to a diabetic low blood sugar situation, and the response was inconsistent across different days. To be fair, we raised these matters directly with the hotel during our stay and communication did take place. A breakfast refund was partially addressed depending on booking channel, and Expedia later provided a goodwill credit. While some effort was made to respond, the overall experience and consistency of service did not fully reflect the level expected for the property rating.

When we were checking in, the receptionist told us that this is the best hotel in Kraków — and she truly wasn’t exaggerating. From the very first moment, we felt that it was something special. And please, don’t miss the spa. It is honestly one of the coziest and most unique spa experiences I’ve ever had. The ambiance is incredibly relaxing, intimate, and special — you can truly disconnect and fully unwind. Highly recommended — I would happily come back again.