Presidential Suites by Lifestyle - All Inclusive

Nope

The room was located on the fifth floor with no access to elevator; My mom who’s in her 70s wasn’t able to walk back and forth by using a stairs. I booked a room for my mom and 15 year old boy, only one small bed was provide for 2 of them. When they requested for a room change it took almost 2 days to do so. The property was located 30 minutes away from the restaurants and beach, every day they were supposed to take a shuttle bus to get to the buffet and beach.

The buffet was closed , I have Togo far to another buffet just because there was empty hotel of guess

This was an all around horrible experience when I arrived the room i was given was not as described on the booking site . Needless to say my room was changed 4 times the shower in the room are horrible none of them worked properly we when two days without hot water .O yea the English is very limited the food was horrible!! And what’s worst you have to get a shuttle to all the other restaurants and buffets because this resort only has one buffet and it’s never open for dinner! The shuttle were always Jam Pack with people And the stuffle were in major need of upgrades and repairs!! Over all this was a horrible experience I would actually like some kind of compensation but I know that not going to happen . My worst trip ever !!

The resort website lied.. there was hours with food, there no night life, no music. The shows were horrible, it was old. The resort only helps vip customers and would not allow in that area

Very nice place

La luz se fue como 5 veces en la noche con este calor tan terrible! 1 empleada tiene una actitud pésima. Después todo bien.

Great staff

Upon arrival, I discovered that the air conditioning unit in my room was not working, making the room uncomfortably warm. In addition, the door to my room did not lock properly, which raised concerns about my safety. The water pressure in the shower was inconsistent and dropped significantly at times, making it difficult to enjoy a proper shower. Furthermore, the room phone was out of service, complicating any attempts to communicate with the front desk.

Juan Esteban Buenos Días Atención Gerente Expidia He tenido una experiencia horrible con estas 2 reserva que he hecho con ustedes . Yo reserve días antes para tener un fin de Semana agradable con mi familia (niña de 5 años).En Presidential Suite 5 minutes to Beach All inclusive Itinerary #72898017760470 Reservation ID: HA-PX9743 Cuando llegamos allá fuimos tratados horribles por el personal del hotel y duramos más de 3 horas entre llamando a Servicio al cliente de Expidia y gerencia del hotel con actitudes horribles para nosotros y pidiéndonos retirarnos porque no teníamos ninguna reserva con ellos. Conclusión aquí en República Dominicana es holiday weekend y todo esta Sold out.. este Resort lo que hicieron fue vender mi reserva que había hecho días y horas antes a otros huéspedes por un precio mayor, afectado a mi y mi familia, mi tiempo, mi dinero ( hacer 3 reservaciones para reubicárnos) Esto es inaceptable! Por sugerencia de Servicio al cliente de parte de Expidia la única solución que me presentan es hacer otra reserva para 3 personas en último momento donde el resort para esa hora para 3 huéspedes es de casi $1,000 dólares por noche y solo Expidia me da como solución $122. Mientras tanto mi familia y yo estamos abandonados en puerto plata después de haber manejado 2 horas para ir a ese resort. Segunda Reservacion Flavored Vodka Itinerary #72899541810249 Llegamos a este Hotel que aparece con 3 nombres diferentes y difícil de llegar a esa ubicación En Recepci