Days Inn by Wyndham Cranbrook Conference Centre

Great breakfast. Omelets cooked to order

Elevator was out of service and we were on the 2nd floor

I travel for business across Canada in the construction industry and typically book 2-3 rooms. The hotel was clean, staff were nice, rooms were clean and updated, however the pillows are about half the size of a standard pillow, like a throw pillow. They were able to provide standard pillows at my request but my other rooms guests didn't ask for pillows and found their sleep very uncomfortable. We brought this to the front staff attention and they're reply was some guests don't like large pillows. Can't say I've ever heard of that. I've stayed in hotels all over the world and have never experienced pillows so small. Not even the tiny rooms you get in Japan or Vietnam. Only other minor complaint I would have is the shower head sits so low, I had to angle it up toward me. I'm 6'. The included breakfast is ok and you can have an omelet made fresh. I would only stay again if Days Inn was my only choice, only because of the pillows. Guests are there to get a comfortable sleep. Don't cheap out on pillows.

Location

Elevator not working. Room was dirty and tired. Even if it was deep cleaned it would still look tired

The included breakfast was better than almost anywhere we've stayed. There's even an omelette bar. The location is close to several restaurants and gas stations.

The elevator was being serviced and we were on the third floor. But that was luck of the draw because they upgraded us to a king sized bed by virtue of being placed on a higher floor.

Absolutely awful hotel. We stayed there twice before – and were pleased so we went back for a third time. This time they surprised us with a $200 charge on our credit card and claimed we stole "cutlery". When I spoke with the manger the story changed and we allegedly stole "pots and pans". We put the latter in the oven so our kids didn't play with them. But by then the hotel had booked other customers and stuck to the story that we stole the pots and pans. I have stayed in hotels all over the world and have never stolen anything. Why would we steal cheap hotel pots and pans when we have nicer pots and pans at home? Throw in the fact the hotel's elevator was broken the whole time and this hotel has really gone down hill. Avoid at all costs.

Spacious clean room and outside courtyard.

Breakfast wasn’t as amazing as described. Fresh omelet was nice, but otherwise here was mostly a large variety of processed/packaged breakfast items. Suggest installing a fan to absorb cooking odours.

Elevator down