Hyatt Centric Isla Verde San Juan

Simple and nice poolvarea

Really comfy bed

Under costruction

Unfortunately it wasn't that good, amenities was on construction, no

Attention to guest

The hotel is in a great location—there’s a pharmacy on the corner, plenty of food options nearby, the beach is within walking distance, and Old San Juan is just a short Uber or car ride away. Unfortunately, the experience was affected by ongoing construction, which was never mentioned at the time of booking. The elevators were out of service, so if your room is on a higher floor, be prepared to carry your own luggage, as there’s no staff available to assist. One day, the power went out for over 30 minutes without any explanation. Construction would start as early as 7:00–7:30 AM, making it impossible to sleep in and truly relax while on vacation. On another occasion, the fire alarm was triggered, and no one communicated that it was a false alarm—I woke up frightened and had to call the front desk myself just to be told to ignore it. There was also a day when we were informed there would be no water for a few hours, which was incredibly inconvenient, and throughout my stay, the water had a strong chlorine smell. Whenever I had an issue and called the front desk, the response was slow—sometimes taking over two hours and only getting resolved after I repeatedly followed up. In one instance, they didn’t answer the phone at all, and when I went downstairs, the staff member was on a personal call, which may explain why no one picked up. I really wanted to enjoy this hotel because of its convenient location, but the lack of communication, limited staffing, and unexpected construc

Doing construction when I went toooo loud couldn’t enjoy my stay besides that hotel 10/10 looks good staff is nice

Nice place, great staff and good beach club.

El personal fue muy atento y amable durante toda nuestra estadía, lo cual agradecemos sinceramente. La ubicación del hotel es excelente, con fácil acceso a muchos lugares de interés, y el área se siente muy segura para caminar. Sin embargo, me gustaría compartir algunas observaciones con la intención de que puedan ser consideradas en futuras mejoras. La habitación que nos asignaron era un poco pequeña y carecía de ciertas comodidades que suelen encontrarse en hoteles similares, como microondas, reloj y muebles adicionales. La nevera disponible no enfriaba correctamente, y en ocasiones se percibía un olor extraño en la habitación. También notamos que algunas toallas y parte de la ropa de cama no estaban en las mejores condiciones, incluyendo manchas visibles. Entendemos que el hotel se encuentra en proceso de remodelación, lo cual valoramos como una señal de compromiso con la mejora. Agradecemos la hospitalidad del personal y esperamos que estas observaciones puedan servir para continuar elevando la experiencia del huésped.

Good hotel perfect location for 🇵🇷🏝️💪‼️