Courtyard by Marriott Seattle Kirkland

The staff was wonderful! We rented a suite for

We chose the Marriott, because we wanted a safe and secure location. The price was fair, but when we checked in, we were told there was a $100. Non-refundable deposit for one pet. For my husband and I, it was a hundred and seventy two dollars, taxes and fees included, which is less than it cost to have a dog. Then I was told that there was a parking fee at the hotel. I have never paid for parking at any hotel except in Vegas. The front desk reduced the pet fee to 50.00. I was so tired and done.

Staff went out of their way to ensure I enjoyed my stay.

This is close to my work so when I have a very busy schedule I stay overnight rather than driving 55 miles home.

Great location

The hotel was nice. But I asked if there was laundry available and I was told, “yes.” I asked if there was a charge, and I was told “yes”. I went to use it, and the credit card machine on the laundry didn’t work. There was no signage informing me of this, nor was I informed of this when I’d asked about the laundry. Quarters only. I went back to the reception counter, and had to drag it out of them that the cc machine didn’t work… “I have dollar bills, can I get quarters” “no we’re all out”. I felt like I had to coax every little bit of info out of them. I had to go across the street to the supermarket to get quarters. The machines were old and buttons didn’t work very well. The gym was lovely. This might be the first of many hotels I’ve been to in the greater Seattle area that don’t have self serve tea options with hot water, available either in your room or in the lobby. Only coffee in rooms. There was a bar in the lobby with no one behind it that looked like tea was available, for a price. Sigh.

This was a great accessible room.

Staffs were kind and always tried to meet customers' satisfaction.

I booked a room with a queen bed and a sofa bed, but the room was unavailable, and I had to sleep on the floor. I am waiting for a refund.