Belvilla Crewe City Centre Hotel - Lifestyle

The quality of this hotel has been declining slowly over the last few years. The general facilities are ok. You get a comfortable bed, with good pillows, and clean linen. The air con works in most rooms. The carpets, walls, curtains, and windows could do with a deep clean. The showers are good sized, but water performance is dreadful. Its often cool water from thw mixer shower only, even though the hot water tap in the sink is fine. Tvs are small, and not much bigger than 28" but that's only a minor issue. The breakfast variety is ok, but the scrambled egg is always bitter. I've never found any chef who makes scrambled eggs taste so awful. Staff try to be helpful and are generally polite.

Very comfortable

Staff are great and make the hotel

Very convenient for the station. Friendly staff. Thank you for letting me get breakfast early as my train was an hour before breakfast opened. See you again next week!

Hotel is ok, parts need updating, bed was comfortable and room clean, toilets in reception were all out of use. Breakfast was ok, when it was holiday inn they had fruit berries with yoghurt and bread baps to go.

The main overall stars I've given are for the hotel's convinience to the train station as i had an early train connection. I didn't use the rest of the facilities but I was disappointed by the bed linen which was stained , the mattress protector to be precise and one of the towels. Otherwise I'd have given a detailed review it id checked in earl

I booked because wifi was advertised and it was essential for my work. I came back at 2.30 from a local meeting for a zoom meeting set for 3.30 on Wednesday to find there was no wifi. The staff did not seem to mind and there was still no wifi when I left on Thursday morning. I received no apology or reimbursement for the lack of the advertised facility. A glass of wine in the bar was £9. I decided to do without wine.

The breakfast was extremely limited, a lot of the items were empty, what was available was gross. The buffet was a mess, it looked like there had been a food fight. The staff was rude, my check in was extremely slow as the desk staff insisted on giving his opinions, as he assumed I was foreign, rather than check me in. I understand it is probably a boring job but it was late and I just wanted to get to bed. When I got down to the breakfast with about 40 minutes remaining according to their website this same member of staff made a comment about how late I was. I got very little sleep as I could hear every other guest shouting and slamming around all night. The parking lot is tiny and poorly laid out so many spaces aren't actually usable unless you have a motorbike. Don't count on getting a space, which is too bad as the only thing going for this place is that it is right off the motorway so I had booked it as the halfway point of my journey to avoid driving through the middle of the night.

Think they could do with more staff, 1 lady running the breakfast, cooking and Reception is not ideal and I would say far from safe. But overall a nice stay

Absolutely amazing will deffo come back