Heritance Kandalama

Location was great and secluded. The view from the room was good and monkeys on the balcony were a bonus. Dinner and breakfast were OK.

This was the most expensive hotel we booked for the entire trip to Sri Lanka and by far the most disappointing. The hotel's interior decor is outdated and is need of a refurbishment. The room we were given (which was supposed to be on a higher-level floor but was on the second lowest floor) was badly outdated. The bed was the most uncomfortable that I slept on in Sri Lanka with a bulge in the middle of the mattress that sloped to either side. The air conditioner was at least 20 years old and did not stop cooling despite setting the temperature to 26 degrees. The whole experience left a lot to be desired, and I would not recommend this hotel to anyone. We had far better experiences at the Kandy Mist by Cinnamon in Kandy and The Marino Beach Hotel in Colombo which cost a fraction of the Heritance Kandalama. My wife was most upset over the welcome we received. She was suffering with a severe asthma attack and could not stop coughing and was offered a hot tea or coffee which she accepted. Thinking this was a part of the welcome package and desperate for a coffee I then asked for a coffee which staff agreed to at the time but did not provide despite a couple of enquiries. I was happy to pay for this if someone could have advised what the issue was, but staff chose to ignore my enquiries. Overall, a bad experience.

Great and unforgettable confusion with nature. It is worth a whole day to walk around. The boat safari is interesting. Breakfast and dinner are good.

It would be better if the boat safari could be broader. Long for more experience in nature. Maybe a film about the hotel should be made, and provide guests with gifts to remember it.

素晴らしいロケーション、自然、親切なスタッフ

部屋とレストラン以外は空調がないので暑がりにはツラい（自然を生かした設計だから致し方ないけれど）

Dinner was served very slowly at Cave dinner

Too many guests in the restaurant

バワの世界観に圧倒される

なし