Hodelpa Nicolás de Ovando

Excellent location and service

Facilities are a bit dated

Lication, lobby entrance

Old rums, old bathroom. It was luxury in the 70’ Pool area very average i. Terms of ambiance and decor. Pool small considering the size of the courtyards . Noice coming from the city a bit disturbing, disturbing view over the city from pool area

NOTHING WENT WELL! MY BABY WAS BITTEN BY MOSQUITOS AND A SPIDER IN THE ROOM!!!!

Parents deserve to know what happened to my family at this hotel. The room was constantly wet, muggy, and humid, no matter how cold we set the A/C. Our clothes felt damp, the air felt heavy, and it was obvious that moisture and insects were coming through the ventilation system. This unsafe environment attracted mosquitos and other bugs. While sleeping in this room, our 10-month-old baby was bitten multiple times on his face, arm, and hand. We woke up to see his body covered in bites. We were terrified. We had to rush our infant to emergency pediatric care, where the doctor told us the bites were likely from a spider or similar insect and prescribed anti-inflammatory and allergy medications. No parent should ever experience this, especially while staying at a hotel that claims to be safe and reputable. This was a completely preventable medical emergency caused by lack of proper fumigation, sanitation, and room maintenance. After returning to the hotel, the manager Ana Cepedes personally apologized and promised in front of multiple staff members that we would be refunded one night’s stay to our credit card. We trusted her. That trust was misplaced. After relocating to Hodelpa Santiago and staying there for over 10 days, we followed up repeatedly. Ms. Cepedes continued to assure us she was “working on the refund.” Despite numerous WhatsApp messages, the refund was never processed, and eventually she stopped responding altogether. This experience showed a complete lack of accountability, honesty, and care, especially after a child was harmed. The physical conditions were unsafe, and the management’s response afterward was deeply disappointing. Families deserve better. Based on what happened to us, I cannot recommend this hotel, especially to anyone traveling with children

Nuestra habitacion olia a humedad y hacia frio dentro efecto cueva Intentamos cambiar pero habia ruido por estar en frente de obras portuarias. Aparte habian eventos privados en el interior hotel y no se podia ni desayunar ni cenar sin ruidos de martillos y radiales a tu lado aparte de los eventos en si. Una pena Creo estas cosas hay que avisarlas de antemano antes de que los clientes reserven rpues buscabamos paz y tranquilidad y no hubo manera.

L'accueil du personnel est toujours aux petits soins, le cocktail de bienvenue est un petit plus fort appréciable. Les chambres sont spacieuses et très confortables, on a l'impression de voyager dans le temps quand on vient séjourner ici. Le petit-déjeuner est très varié et délicieux également !

La piscine n'est pas très reposante quand il y a un DJ et les places à l'ombre sont limitées. Il y a toujours une odeur d'humidité dans l'hôtel (j'y ai séjourné 2 fois en 2 ans dans des chambres différentes) qui imprègnent les vêtements, valises, sacs etc... pas gênant quand on est en fin de vacances mais quand on garde l'odeur pour le reste de son séjour, ce n'est pas agréable

The room and hotel were amazing the gym was decent didn't get to enjoy the pool but they did their best to keep it clean. Felix at the front concierge was amazing with helping due to a flat tire we ended up having in the parking lot he had us up and going in no time!

The bar and food service were terrible took almost 1hr30 min to get tacos.

Rustic and historical.