Heartland Inn & Suites, SureStay Collection by Best Western

Great location.

The coffee machine was broken and had no regular coffee.

Our unit had a window that not only faced the front desk but also the breakfast area so we woke up with a bunch of loud people outside the window of our hotel eatting breakfast. Also the temp was set to 68 degrees and locked so we froze to death in our unit.

See above. It was cold and the window was so bad. It was supposed to be pool side window but no where near pool

I wish I could remember names, but the check in attendant each day was fabulous. They both went above and beyond to make sure we were comfortable. Everything was cozy and clean. I would definitely stay again.

Breakfast was great but the coffee machine was different. I prefer it brewed.

I love this hotel! Gorgeous inside and out. Pretty flowers, well-manicured grass, and gorgeous wooden swings and benches outside. Great coffee and breakfast. Beautiful pool and a perfect hot tub. The indoor balcony, central staircase, and quaint lanterns in the lobby are all super cool, too. And to top it off, all four of the staff members with whom I interacted went above and beyond for my husband and me! They lent us a can opener, granted a late check-out request, allowed us to use the hot tub a little late, and were funny and kind. Ten out of ten stars! <3

Comfortable; clean

N/A

Very clean

The air conditioner was set too low and made it really cold in our room

We had a funeral at 3:00 and check in is at 3:00. We had a 4 hour drive and called ahead to see if we could check in earlier to be able to change clothes before going to the funeral. We arrived at 2:00 and our room was ready. So grateful

Five Star exquisite Five Star cleaning Five Star breakfast Five Star mattress and pillows Five Star shower shower heads bathroom amenities Five Star...... You get the idea