Holiday Inn Ipswich Orwell by IHG

Another great stay, spotless room, fantastic staff, great food.

Excellent customer service

The hotel was nice. We had a suite and the room was a good size, clean and comfortable. The hotel overall looks tired and dated and is desperate for a refurb. The doors and windows at the back looked dreadful and were desperate to be painted. The carpets have been down so long it was like walking on paper. The staff were lovely and always helpful. Breakfast was extremely disappointing. The hot buffet was frankly poor. The fried eggs had been under the lights way too long. The yolk and white were solid and inedible. The scrambled eggs were also poor. Apparently they are made with fresh eggs but the taste and texture made me believe it was powdered. Dry and tasteless. No fresh bananas either day. One day you can understand they could have time out but 2 just says they haven’t been ordered. Maybe take the empty container and sign away? It was quiet which does make it difficult to have a rapid turnover of food but the hotel was fully booked so you have to question why so few chose to have breakfast. I have been to other Holiday Inns where the staff are threadbare as it is so busy. If I stayed at this hotel again I wouldn’t book breakfast. It was included for one night but we paid extra for the other. We stayed for 2 nights and there was no service to the room. Not end of the world but included in the room were drinks/snacks etc and we had used glasses/mugs. A member of staff knocked to see if we wanted anything but it should have been replenished without having to ask

Staff ( Rebekah) was very welcoming and went above and beyond to assist me. Beds amazingly comfy. Lovely clean rooms.

Reception very friendly and efficient check in. Will on the bar amazing so friendly and really made us feel welcome was also serving food very hardworking and a pleasure to meet

I have no complaints at all. My 2 days there were vwry enjoyable.

Excellent staff, bedrooms dated ,bathrooms excellent looked updated

Was made to feel welcome at reception and answered all questions I had

The staff were friendly and helpful; Laura in particular. My only disappointment was in not receiving the natural pillow I requested as this is offered in the room. All the same the King sized bed was (of course) large, modern and comfortable. A nice bathroom kept immaculately clean with shower (flexible hose always vastly preferred). And the TV was large enough with updated channels.

Very comfortable room,clean and spacious