Redcastle Hotel, Golf & Spa

Had we known the experience that was about to befall us before checking in an hour early, we wouldn't have bothered. We weren't given a check-out time and had read online it was midday. Turns out, it was 11:00. When we got to our room we found the temperature to be that of the faulty reactors at Chernobyl. I can only assume they had left the heating on for about a decade to get it that hot. We had to leave the window open as a storm blew in just to cool down. I have never been to prison, but I can only assume the showers they have aren't actually allowed to be as bad as the shower in the room. A 4* hotel this is not. We were advised to go to the restaurant, rather than the grill for dinner. We took up our table and were then ignored, with several other tables around us (who arrived after us) getting water for their table and their drinks order taken. We waited for around 15 minutes before deciding, frankly, it wasn't worth the time. A similar thing happened at breakfast the following morning. So, we went to the grill, all was well until dessert, when the waitress asked "what is this?" when handing us our desserts. We also ordered and orange juice and lemonade, which came in two separate glasses. That just about sums it up. The pool water is tepid, there was no water in the bucket for the sauna and they had no time to complete both treatments my partner had booked in the spa. There was no malice, but it's clear there is a huge training gap for most of the staff.

Black furniture had dirty marks on it. In the spa was left in the treatment room and no one ever came back. Also had booked a spa and afternoon tea experience and as the treatment ran over as nobody came back was late for afternoon tea. Also was confusion on who or where to pay for this experience. My email had stated £377 and then was charged £413.92 on arrival

Rooms are spacious. Staff is very friendly. Beautiful property

Great stay and lovely hotel

Excellent hotel, first class service

Our annually truly. Must be the most friendly hotel I have stayed in and I travel a lot. Food is excellent

Lovely hotel and friendly staff, room prices a little on the expensive side. Enjoyed my stay food was great. Thank you.

The Captains Bar was excellent though you could extend the menu a bit. Perhapsa smaller cheese board woud be nice. The haddock and chips were supperb. We eat in the dining room on Tuesday night and we were disappointed, the extra cost for the Prawn Mayonaise seemed rediciyoulos as was the extra cost for the Duck. we would certainally recomend people to stay at your hotel. The twin bedroom was excellent.

The hotel is fabulous, very clean. The room was really spacious and clean. Staff were friendly and helpful and the food was delicious. I had an awful experience at the spa, very unhappy. Everything else was great

Excellent hotel very comfortable and food was delicious. Great buffet breakfast with a view. I will definitely be back