Ramada Plaza by Wyndham JHV Varanasi

Anything good is overshadowed by the overall bad experience.

I had three rooms booked at this property in the month of July 2025. This has undoubtedly been my worst hotel experience to date. I generally have modest expectations when staying at a hotel, but this property significantly tarnished the Ramada brand for me—I’m unlikely to choose Ramada again after this stay. Right from check-in, the experience was unwelcoming. Instead of a warm greeting, I was presented with a list of strict rules—no outside food, no guests after 10pm, and more—making it feel more like checking into a hostel than a five-star hotel. The primary issue was the ongoing redevelopment (which the hotel refers to as "renovation") from the fourth floor upwards. The noise from hammering and drilling was relentless and extremely disruptive—I wish I could upload videos as evidence. Frankly, the hotel should not be open to guests during such major construction. When I complained and requested a refund so I could move to another hotel, the staff simply pointed to the small print on my booking, which mentioned the renovations, and refused to offer any compensation. I noticed other guests were also voicing similar complaints, but the staff seemed unconcerned. Additionally, the beds were infested with bed bugs, leaving us with bites all over our legs and bodies—something I’ve never encountered at a branded hotel. I have attached photos as proof. To make matters worse, there were cockroaches in the room’s coffee area. When I reported this to the staff, their only solution was to offer a room change in the middle of the night, which was not practical. This speaks volumes about the hotel’s hygiene standards. I requested to speak with a senior staff member, but was told he was unavailable due to meetings and sales calls outside the hotel, and he never followed up. Overall, this experience was extremely disappointing on multiple levels.

Breakfast it's amazing

Location and room

I was amazed to see that there was no valet service. Then the bell bous don't want to pick luggage. Once when we ordered something from the bar it took 3 reminders and 55min for it to reach us. The reason qouted was that there was internal breifing going on and they thought it was more important that guest service. No hot water beyond working hours. No coffee machine even in there top tariff suite. The breakfast was subpar. And the staff was really rude. Overall did not feel like a 5 star or a suite experience. Have stayed in Taj many times and regretted not staying there again.

Breakfast options were good

Restaurant timings could be extended a little more in the night

Everybody is theif here, I will highly recommend not to go there....u and ur belongings are not safe....very cheap hotel at high price. Hotel staffs can anytime barge into ur privacy, especially if u r couple. Don't go in this hotel. It's not safe. I had a very horrible experience. Please I request u don't go.

Not safe for couples.

I recently stayed at your hotel and would like to share some concerns regarding the experience: Room 1009: Upon check-in, I was assigned this room, which had an overwhelming and unpleasant odor. It was strong enough to make the room uninhabitable. I promptly requested a room change, and while the staff accommodated this request, the initial experience was disappointing. Room 1006: My relatives stayed in this room and faced multiple issues: The air conditioning was non-functional, making the room uncomfortable. There was noticeable water seepage from the toilet area, raising hygiene concerns. Overall, these issues significantly impacted our stay, leading to discomfort and inconvenience. I hope the hotel management addresses these problems to improve the experience for future guests.