Sleep Inn & Suites Stockbridge Atlanta South

Location is good in that there are stores and eateries nearby. Evening staff, Aileen was rude, disrespectful and dismissive. I spoke with other customers that experienced the same treatment. My family and I was placed in room 124 that smelled musty, had a lot of crumbs on the bed as though staff used the room to watch TV and eat. The carpet was torn and there was no hot water. When I asked for a new room, I overheard Aileen speaking with a potential customer over the phone about what best rooms were available by room number. She offered me room next door room 126 that was especially musty since this is where the smell was coming from because it had a water leak. The next morning water had leaked from that room into the hallway and the carpet was soaked. I asked for a room on another floor and received room 223. This room was much better. There was no smell, slightly more furniture, clean with hot water and a larger and clearer TV. However, the hallways needed to be vacuumed, and some residents were smoking in the rooms. Breakfast is not great, but it's something and the eating area was clean. One important thing to note is that upon check-in you're required to pay an additional $100 deposit cash or card for incidentals. Aileen explained due to the behavior of the type of customers they generally receive. So, the deposit is refunded at checkout after your room is inspected by the cleaning staff. To ensure you get your money back you have to wait. No just leaving the hotel at check-out time. I turned in my key and asked for a refund, where the receptionist said she would refund me later since I paid by cc after the cleaning staff inspected the room. I was flabbergasted. So, if I paid by cash, then I would have to wait to leave until the staff cleaned. Fortunately, the cleaning staff was on my floor and I asked her to inspect immediately so I could ensure I was refunded without bogus charges. Because I did not trust the staff, I made sure to take pictures of how I left the room. I would not stay at this hotel again. The staff was rude, cleanliness poor and inconsistent and the overall environment seemed suspect.