Grand Balisani Suites Hotel

Great customer service.

The hotel room was not cleaned properly upon arrival. There were visible traces of lotion left in the bathroom by a previous guest, and we even found leftover food wrapped in serviettes inside the fridge. These issues made it clear that housekeeping standards were lacking. To make matters worse, the internet was extremely slow and unreliable. Fortunately, we only stayed for two nights. Based on our experience, I would not recommend this hotel to others.

Great Location - Great Staff

Just needs a little revamp it’s quite old. However great value for money

地点非常好，就在海边，可以直接从花园走到海边

设施有点旧了

Location

Room service

The staff were so kind, very helpful. Fantastic buffet breakfast with lots of different options especially veggie options. The pool was amazing and the beach right there was lovely

We originally booked a Delux Double room with a sea view... These rooms were not worth the money at all. Mould all over the roof and the walls, clearly just painted over as some spots were fresher than others. There was even white paint on our bedding. The air con smelt awfully of mould but there was only 1 sliding door with no screens so had to use the air con, no fans either. The beds were very uncomfortable too and only 1 pillow each. We only stayed 1 night here before paying to upgrade to a suite room which was much nicer. Unfortunately the air con still smells of mould in that room too, but so so much nicer and the staff were very helpful in upgrading us. The wifi doesn't work at the Delux Double but they did offer us a booster internet dongal. The wifi did work in the Suites rooms just fine

The location is great, and the staff are exceptional. EXCELLENT HARD WORKING STAFF. Gardens are beautiful.

The rooms are old, mouldy, and the air conditioners don't work properly. We had to change rooms three times. The pool is so grimy that you slip on the pool stairs. Grime visible. Breakfast shocking. Stale bread, original toaster from 20 years ago. Staff are doing the best they can, but facilities are shocking. Pool staff are mostly slack except for the older staff members. Concreted areas are loose. They used to be so much better. Mosquitos!!

Great location, spacious room with amazing bath tub.

My bedding had a very strong smell of mould.

The staff were amazing and the rooms and surrounding areas were very clean

A little bit away from town centre and the loud music from next door