Dreams Flora Resort & Spa - All Inclusive

The service level needs few improvements and the food quality as well. Specially the fruit juices and the thematic cuisine.

The hotel and facilities are excellent ! The food good considering that the hotel is all inclusive. But the service …. Terrible . They were trying to always find ways to get money out off you . My husband got food poisoning by the hotel , and they tried to charge 290$ for the doctor just to examine him . How comes a whole resort don’t have a doctor without a charge or a reasonable charge . I am sure that outside the hotel a doctors visit it’s not more than 20$ . Besides that they sold us a package of the preferred club . Which based on them is an exclusive experience with a personal assistant, a restaurant a pool and a side of the beach only accessible by preferred members . Little to say that no one was checking where we went and everyone had access to everything the same ( doesn’t matter is you payed the preferred price as we did ) and the personal assistant was nowhere to be found or offered any assistance worth of paying . Last two days of our stay he informed us that he has a family emergency and someone else will be taking over us . Surprise surprise no one came or informed us what happened with our new personal assistant. We get a message last minute by a guy who I guess was our assistant asking what time we will b leaving and checking out. That have been said I think you can find a much better hotel with a better price and better value for money !

This was our second time staying at Dreams Flora, and we came back because we loved it so much the first time. I would definitely consider returning again in the future. I really appreciate that the resort is on the smaller side—it’s very clean, the food is great, the landscaping is beautiful, and the staff is absolutely amazing. We had a wonderful stay overall. The only downside was our experience with room service. The app wouldn’t let us place an order, and when we called the front desk, we were transferred to the room service line, but no one picked up. Additionally, the air conditioning in our room stopped working properly on our last night, which made it a bit uncomfortable to sleep. Since it was so late and our departure was the next morning, we didn’t report it. It seemed like there might have been a broader A/C issue, as the air conditioning at the disco wasn’t working either when we visited—it was extremely hot. Fortunately, several of us mentioned it to security, and they had it resolved quickly. When booking with Expedia keep in mind you do get Preferred access. We didn’t get it until we asked about it.

Great resort. Staff are super nice. Language can be a barrier. English is not the first language so Spanish can help.

It’s great for families, singles, couples. The beach is gorgeous and well kept. The staff made it the best honestly

The staff were very friendly and helpful. The property grounds were well kept and beautiful floral. The room was extremely clean and housekeeping came multiple time a day; Once to clean the room and once before bed to turn down the bedding.

I will never book through Expedia, or stay at a Dreams property. Expedia did not do the right thing in my siituation. Being charged an extra $850 USD at checkin without showing proof of what what my child’s age at the time of booking is horrible. Terrible customer service. I will use other websites for my travels. Be ware that Expedia will not have your back. Extremely disappointed

Good place and excellent staff

If you’re looking for a quiet and relaxing resort, this is the place for you.

The staff are amazing.